Cherie Frazier

I am a seasoned customer service professional who prioritizes lasting customer satisfaction through high-quality service and dependable support. I bring a practical, service-first approach honed across hospitality, warehousing, and office leadership roles.

In my current role as a bartender, I consistently increase customer satisfaction by providing attentive service, crafting quality cocktails, and managing bar operations to reduce wait times. I maintain a clean, safe workspace and contribute to a positive team environment through clear communication and collaboration.

Previously, I improved operational efficiency as a warehouse worker by optimizing inventory management and streamlining picking, packing, and shipping processes. As a manager and supervisor, I developed strategic plans, set performance metrics, reduced turnover, and resolved customer disputes to maintain service quality and team productivity.

I deploy a wide range of skills including CRM and Salesforce usage, call handling, HIPAA awareness, conflict resolution, and leadership to drive results. I am seeking roles where I can apply my customer-focused mindset, operational experience, and team leadership to improve service delivery and support organizational goals.