MWMadison Wilson
@madisonwilson1
Customer service professional with 9 years of experience.
United StatesWhat I'm looking for
With over nine years of experience in customer service, I have honed my skills in managing high-volume environments and ensuring customer satisfaction. My journey began as a lead host trainer, where I developed a knack for effective communication and problem-solving. I excel at building strong relationships with guests, which has been a key factor in my success.
Currently, I work as a bartender/server, where I manage high-volume orders and maintain accuracy in sales. My dedication to providing excellent service has resulted in positive customer feedback and repeat business. I am passionate about training and mentoring others, having successfully recruited and coached staff members in previous roles, ensuring they are equipped with the necessary skills to thrive in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Bartender/Server
Lil Simmzy's
Apr 2021 - Present (4 years 1 month)
Managed high-volume orders during peak customer hours, consistently achieving excellent customer satisfaction ratings. Maintained inventory efficiency through diligent management and timely restocking. Built strong guest relationships through friendly interactions, product knowledge, and prompt issue resolution.
Restaurant Lead Host Trainer
North Italia
Sep 2020 - Present (4 years 8 months)
Warmly greeted and escorted guests to their assigned table seating. Communicated effectively with front-of-house and back-of-house staff to ensure smooth operations and guest satisfaction during peak hours. Coordinated reservations per shift using Resy, Yelp, OpenTable, emails, and phone calls in the reservation system, leading to positive customer reviews and repeat business.
Restaurant and Host Trainer
Tin Roof Bistro
Oct 2016 - Present (8 years 7 months)
Recruited, hired, trained, and coached staff members and managers on customer service skills, food and beverage knowledge, sales, and health and safety standards. Acted as the first point of contact for guest concerns, resolving issues promptly and professionally to maintain customer satisfaction. Attended weekly vendor training and daily team meetings to review shift performance, consistently ran
Education
Degrees, certifications, and relevant coursework
Da Vinci Science High School
GED, General Education
Completed General Education Development (GED) coursework.
El Camino College
Associate's Degree, Business Administration
Majored in Business Administration with a minor in Studio Art. Focused on foundational business principles and artistic expression.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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