Crimson Chin

Lead planning and execution of R&D projects, mentored fiber technician team, and implemented procedures that improved safety and quality control while translating experimental data into actionable insights.

Advised customers on vehicle services and repairs, coordinated technicians to ensure timely service, and managed estimates, repair orders, and final invoicing to improve customer satisfaction and repeat business.

Provided remote and in-person device and application support, performed troubleshooting and root cause analysis, maintained knowledge base entries, and escalated complex issues to improve field staff service quality.

Managed daily bar operations including staffing, inventory, menu development, and compliance with health and alcohol regulations while implementing promotions that increased customer retention.

Processed transactions and returns, assisted customers with inquiries, maintained checkout area organization, and promoted loyalty programs to support store operations and customer satisfaction.

Supervised department staff, conducted inventory audits of ~500 items daily to prevent shrink, managed merchandising and promotions, and trained associates to improve sales and operational compliance.

Pursuing an Associate's degree with coursework in General Studies, Management, and Communications beginning in September 2022.

Completed secondary education at Dinwiddie Senior High School from September 2009 to May 2012.