I am a dedicated and results-driven Customer Service Representative with a track record of exceeding customer satisfaction targets. Throughout my career, I have developed effective communication and problem-solving skills, allowing me to maintain a customer-centric approach and achieve high levels of customer satisfaction. I understand the importance of my role in the success or failure of an enterprise, as well as the significance of internal and external customer satisfaction. I am always willing to learn and execute in order to both satisfy my customers and improve the team I am part of.
With my experience as a Front of House Manager at Drugstore Grille, I have successfully led the front of house team, ensuring compliance with rules and regulations, and interacting directly with customers to meet their specific needs. I have also handled large amounts of cash and maintained cash drawers, trained new hires, and resolved customer complaints. At Applebee's, I served as a Bartender/Server, where I effectively managed inventory, followed rules and regulations, and provided excellent customer service. As the General Manager at The Happy Grape, I successfully managed all employees, handled ordering and inventory management, and maintained customer and supplier relationships. Additionally, my experience as a Bartender/Server at Cedar Point allowed me to excel in inventory management, customer service, and cash handling.
