CPChenny Mae Paldo
@chennymaepaldo
Customer-focused quality assurance and social media professional driving operational excellence and engagement.
PhilippinesWhat I'm looking for
I am a results-driven quality assurance and customer service professional with hands-on experience across BPO and retail operations, focused on improving service delivery and customer satisfaction. I have progressed through roles from service crew and sales coordination to quality analyst and social media manager, consistently delivering process improvements and training programs that reduce errors and boost metrics.
In recent roles I managed daily social media content and executive support while previously leading quality initiatives at Wipro and Alorica, developing training materials and knowledge bases that improved team performance and resolution times. I combine strong analytical skills with clear communication to translate data into actionable improvements.
I thrive in fast-paced environments, enjoy mentoring teams, and bring proficiency in Microsoft Office, Google Workspace, and familiarity with Adobe Photoshop and issue-tracking systems to support operational and customer-facing goals.
Experience
Work history, roles, and key accomplishments
Social Media Manager
Unknown Employer
Aug 2025 - Present (4 months)
Manage daily social media content, scheduling, and engagement while providing executive-level support including calendar and email management to streamline operations and maintain brand consistency.
ALMonitored and improved service quality across processes, developed training programs that reduced error rates, and collaborated with cross-functional teams to boost operational efficiency and customer satisfaction.
WIMonitored and improved service quality across multiple processes, developed training programs that reduced error rates, and served as the QA point of contact to elevate service delivery.
WIManaged escalation calls and streamlined processes for complex issues, increasing customer satisfaction and improving team response times through knowledge base development.
WIProvided specialized expertise for an airline account, led troubleshooting workshops, updated training materials, and supported onboarding to improve team competency and service quality.
WIDelivered high-volume customer service, promptly resolved inquiries to boost loyalty, and built strong rapport to improve overall customer satisfaction.
Inventory Head Supervisor
Enzo’s Meat Market Foods Corporation
Oct 2021 - Feb 2022 (4 months)
Oversaw inventory management, implemented tracking systems that improved accuracy, and trained staff in inventory control and loss prevention.
Accounting Staff
Enzo’s Meat Market Foods Corporation
Jan 2021 - Oct 2021 (9 months)
Managed daily financial transactions including invoicing and reconciliations, assisted in financial reporting, and streamlined accounting processes to reduce processing time.
Sales Coordinator
Enzo’s Meat Market Foods Corporation
Dec 2019 - Dec 2020 (1 year)
Coordinated sales activities, managed customer relationships, analyzed sales data to identify trends, and supported the sales team to improve efficiency and growth.
Service Crew
Tekton Agency
Jan 2018 - Oct 2018 (9 months)
Provided customer service by taking orders, preparing and serving food, maintaining cleanliness, and training new staff on service procedures and food safety.
Service Crew
Golden Arches Inc.
Nov 2016 - Nov 2017 (1 year)
Processed orders efficiently at counter and drive-thru, maintained food preparation standards and cleanliness, and trained new staff to ensure positive customer experiences.
Education
Degrees, certifications, and relevant coursework
Cordova Public College
Bachelor of Science, Information Technology
Completed Bachelor of Science in Information Technology with graduation in March 2019.
Benedicto College
Bachelor of Science, Business Administration (Marketing)
Completed Bachelor of Science in Business Administration (Marketing) with graduation in March 2016.
Basak Night Highschool
High School Diploma, Secondary Education
Completed high school education with graduation in March 2015.
Buaya Elementary School 2
Elementary School Certificate, Primary Education
Completed elementary education with graduation in March 2010.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
Skills
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