Luiza Mae Cena

I am an experienced Quality Assurance Officer with a diverse background in customer service and technical support. My career has been marked by a proven track record in handling financial software, dental insurance, grocery app orders, and social media advertising platforms. I excel in troubleshooting, installation, and order management, ensuring that customers receive the highest level of service. My ability to manage inbound and outbound communications through various channels, including phone, chat, and email, has been recognized through promotions to Subject Matter Expert and Quality Assurance Officer.

In my current role at TDCX Philippines, I deliver weekly quality performance reports and conduct regular audits to ensure adherence to company standards. My experience as a Subject Matter Expert involved creating productivity trackers and performance reports that drive team performance and continuous improvement. I am skilled in crafting impactful presentations that not only inform but also inspire my colleagues to achieve excellence in their roles.