Brian Jefferson Yamamoto
@brianjeffersonyamamo
Experienced Quality Auditing Analyst with a focus on customer service.
What I'm looking for
I am a dedicated Quality Auditing Analyst with over three years of experience in quality processes. My background includes conducting audits, documentation, and reports, which has honed my ability to engage effectively with both clients and operations. I am motivated to leverage my experience to contribute to organizational success.
In my previous roles, I have led teams and provided exceptional customer service, particularly in technical support. My experience in the fast-food industry has also equipped me with strong adaptability and problem-solving skills, essential for delivering quality service in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Quality Auditing Analyst
Accenture Inc.
Jan 2023 - Jan 2024 (1 year)
Conducted audits, documentation, and reports while performing root cause analysis. Engaged with clients and operations to improve quality processes and support operational excellence.
Technical Support
Alorica Teleservices
Jan 2020 - Jan 2021 (1 year)
Provided customer service by troubleshooting hardware and software issues for clients. Engaged with operations to ensure effective solutions and support.
Service Crew
Fast Food Service
Jan 2020 - Jan 2021 (1 year)
Provided exceptional customer service and led fellow service crew members in a fast-paced environment. Ensured customer satisfaction and operational efficiency.
Education
Degrees, certifications, and relevant coursework
Brian Jefferson hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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