DSDennise Salazar
@dennisesalazar
Customer support professional with strengths in QA, reporting, and project coordination.
PhilippinesWhat I'm looking for
I am a customer support and quality assurance professional with multi-year experience across BPO and retail environments. I have supported technical products and services, produced detailed reports, and evaluated quality to drive improvements.
My background includes roles as a report analyst, technical support representative, quality analyst, and project manager where I led cross-functional software projects and handled frontline customer interactions. I consistently used Excel and QA practices to gather insights and create actionable dashboards.
I excel at troubleshooting, documenting solutions, and liaising between users and development teams to resolve issues and improve service delivery. I bring strong decision-making, time management, and teamwork skills to fast-paced support and operations teams.
I am results-oriented and focused on continuous improvement, combining hands-on customer engagement with quality assurance and project coordination to enhance customer satisfaction and system performance.
Experience
Work history, roles, and key accomplishments
Project Manager
Harmony Cloud System
Nov 2024 - May 2025 (6 months)
Led cross-functional software projects to ensure timely delivery and scope adherence, provided technical and customer support, and performed QA tasks to ensure product quality.
Quality Analyst
TaskUs
Nov 2020 - Jul 2024 (3 years 8 months)
Monitored and evaluated service quality against standards, developed QA guidelines, and generated reports and dashboards to identify trends and drive process improvements.
Technical Support Representative
VXI
Aug 2020 - Oct 2020 (2 months)
Provided real-time technical support for internet, mobile, and TV services, troubleshooting connectivity and device issues using SOPs and advanced troubleshooting techniques.
Customer Service Representative
iQor
May 2020 - Jul 2020 (2 months)
Provided customer support and product information, assisted with inquiries and renewals, and communicated claim statuses while resolving customer concerns promptly.
Report Analyst
Alorica
Apr 2019 - Feb 2020 (10 months)
Gathered and validated data from multiple sources and produced detailed reports to identify trends, patterns, and insights used for operational decision-making.
Crew Associate
VZG Food Industries
Jun 2018 - Mar 2019 (9 months)
Coordinated and hosted events to ensure seamless execution and guest satisfaction, and managed cashier responsibilities including transactions and financial recordkeeping at the counter.
Education
Degrees, certifications, and relevant coursework
World Citi College
Bachelor of Science, Psychology
2022 - 2022
Short tertiary enrollment for Bachelor of Science majoring in Psychology from August 2022 to December 2022.
Collegio de San Lorenzo
Bachelor of Science, Psychology
2021 - 2022
Tertiary studies enrolled for Bachelor of Science majoring in Psychology from August 2021 to July 2022.
Collegio de San Lorenzo
Bachelor of Science, Legal Management
2018 - 2019
Tertiary studies enrolled for Bachelor of Science majoring in Legal Management from July 2018 to April 2019.
STI College of Novaliches
Senior High School, Accountancy, Business and Management
2016 - 2018
Completed Senior High School under the ABM (Accountancy, Business and Management) strand from 2016 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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