JJJohn Renan De Jesus
@johnrenandejesus
Proactive quality analyst committed to enhancing customer service excellence.
PhilippinesWhat I'm looking for
I am a proactive and driven professional with a strong commitment to contributing meaningfully to organizational goals. With a background in quality analysis and customer service, I have honed my skills in performance reporting, coaching, and team leadership. My experience leading the Voice Ordering Team at Lizardbear Tasking Inc. has equipped me with the ability to assist customers effectively while ensuring high-quality standards are met.
Throughout my career, I have consistently focused on continuous learning and development. I have conducted call audits, prepared performance reports, and served as a Subject Matter Expert, providing valuable feedback to my teammates. My dedication to enhancing customer satisfaction and resolving issues efficiently has been a driving force in my professional journey.
I am eager to take on new challenges that align with my versatile skill set and contribute to a team that values growth and excellence. I believe in fostering a collaborative environment where everyone can thrive and exceed expectations.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Lizardbear Tasking Inc
Jun 2023 - Dec 2024 (1 year 6 months)
Led the Voice Ordering Team for the Food Delivery Campaign, assisting customers in placing orders for leading fast-food restaurants in the US. Served as Subject Matter Expert, conducting call scrubbing, providing feedback, and preparing performance reports to track and analyze team performance.
Customer Service Associate
Sutherland Global Services Philippines, Inc.
Aug 2022 - May 2023 (9 months)
Handled inbound customer service calls and chat support for the Retail Department, addressing issues such as order tracking, product problems, and returns. Ensured customer satisfaction by delivering timely solutions and directing concerns to appropriate departments.
Customer Service Representative
Teletech Corp
Oct 2021 - Mar 2022 (5 months)
Managed inbound customer service calls for the General Care department, addressing billing inquiries and troubleshooting issues. Assisted customers with promotional offerings and subscription management, ensuring effective resolution of connectivity problems.
Education
Degrees, certifications, and relevant coursework
CUCentral Luzon State University
Bachelor of Arts, Psychology
2015 - 2020
Pursued a Bachelor of Arts in Psychology, focusing on understanding human behavior and mental processes. Engaged in various activities that enhanced my analytical and interpersonal skills, preparing me for a career in customer service and quality assurance.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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