Raymond Digno
@raymonddigno
Dynamic Quality Analyst with strong leadership and analytical skills.
Cayman IslandsWhat I'm looking for
I am a dynamic and goal-oriented Quality Analyst with extensive experience in maintaining quality standards and enhancing team performance. My journey in the professional world has equipped me with the ability to adapt quickly to changes and tackle challenges head-on. I believe in the power of learning from mistakes and continuously improving my skills. My role at Wipro Philippines Limited as a Quality Analyst and Acting Team Lead allowed me to hone my analytical skills through root cause analysis and the creation of detailed reports for performance reviews.
Throughout my career, I have demonstrated my capability to work independently with minimal supervision while also thriving in team environments. I have successfully managed and monitored team performance, provided coaching and feedback, and facilitated training for new hires. My experience spans various roles, including customer service and project management, where I have consistently delivered results and contributed to the success of my teams. I am passionate about fostering a culture of quality and excellence in every project I undertake.
Experience
Work history, roles, and key accomplishments
Sales Representative
Circumspect Holdings Limited
Oct 2023 - Present (2 years 9 months)
Assisted with property listings, focusing primarily on rentals. Engaged with clients to ensure their needs were met and maintained a high level of customer service.
Quality Analyst / Acting Team Lead
Wipro Philippines Limited Inc.
Oct 2018 - Sep 2023 (4 years 11 months)
Maintained quality standards for Google Trust and Safety, conducted root cause analysis, created reports, and facilitated training for new hires while managing team performance.
Customer Service Associate
Hibu Inc.
Dec 2014 - Sep 2017 (2 years 9 months)
Proofread Yellowbook ads for customers and provided information regarding ad costs and billing inquiries, ensuring customer satisfaction.
Customer Service Representative
Concentrix
Jan 2013 - Apr 2014 (1 year 3 months)
Provided accurate information regarding charges on customer accounts and explained the functionality of the Google Wallet application.
Account Advisor
Firstsource Solutions Limited
Jul 2012 - May 2013 (10 months)
Delivered customer support for British Telecoms, addressing billing inquiries and upselling services to enhance customer plans.
Project Head / Liaison
Sahi Technology
Jan 2009 - Jan 2010 (1 year)
Led the development of a travel website, coordinating with various stakeholders and presenting business plans to potential investors.
Procurement Staff
Smartmatic-Sahi Technology Inc.
Jul 2008 - Jul 2008 (0 months)
Managed procurement for the Commission on Election, including supplier negotiations, training personnel, and overseeing inventory.
CSR / SME
Sykes Asia Inc.
Apr 2006 - Jul 2008 (2 years 3 months)
Provided support to agents for AT&T product queries, managed escalations, and ensured efficient customer service.
Customer Service Representative
People Support
Jan 2005 - Apr 2006 (1 year 3 months)
Assisted customers with airline bookings and provided support for VoIP services, addressing inquiries and processing sales.
Front Desk / Housekeeping
Hotel Sogo
Apr 2004 - Jan 2005 (9 months)
Managed front desk operations, assisted with room bookings, and maintained cleanliness and service standards.
Marketing / House Manager
7th Stage Theater Production
Jan 2003 - Apr 2004 (1 year 3 months)
Promoted theater shows to schools, ensured compliance with theater rules, and coordinated team duties during performances.
Service Crew
McDonald’s Philippines
Jan 2000 - Jan 2003 (3 years)
Provided customer service, managed food preparation, and maintained cleanliness in the dining area.
Education
Degrees, certifications, and relevant coursework
Justino Sevilla High School
High School Diploma
1996 - 2000
Anderson Elementary School
Elementary Education
1990 - 1996
Philippine Air Transportation and Training Services
Bachelor of Science, Aeronautical Engineering
Tech stack
Software and tools used professionally
Availability
Location
Cayman IslandsAuthorized to work in
PhilippinesInterested in hiring Raymond?
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