Raymond Digno

Assisted with property listings, focusing primarily on rentals. Engaged with clients to ensure their needs were met and maintained a high level of customer service.

Maintained quality standards for Google Trust and Safety, conducted root cause analysis, created reports, and facilitated training for new hires while managing team performance.

Proofread Yellowbook ads for customers and provided information regarding ad costs and billing inquiries, ensuring customer satisfaction.

Provided accurate information regarding charges on customer accounts and explained the functionality of the Google Wallet application.

Delivered customer support for British Telecoms, addressing billing inquiries and upselling services to enhance customer plans.

Led the development of a travel website, coordinating with various stakeholders and presenting business plans to potential investors.

Provided support to agents for AT&T product queries, managed escalations, and ensured efficient customer service.

Managed procurement for the Commission on Election, including supplier negotiations, training personnel, and overseeing inventory.

Assisted customers with airline bookings and provided support for VoIP services, addressing inquiries and processing sales.

Managed front desk operations, assisted with room bookings, and maintained cleanliness and service standards.

Promoted theater shows to schools, ensured compliance with theater rules, and coordinated team duties during performances.

Provided customer service, managed food preparation, and maintained cleanliness in the dining area.