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EZCustomer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
RFOrganised front-of-house and executive support professional delivering discreet client service.
Experience
Office Support Coordinator
Dexters Real Estate
Jan 2023 - Present (2 years 10 months)
Front Office Coordinator
Great Portland Estates
Jan 2021 - Jan 2022 (1 year)
MCCustomer service specialist delivering empathetic, compliant support.
Experience
Contact Center Representative
All Web Leads
Jul 2025 - Present (4 months)
Virtual Client Support Specialist
Dynata Global
Jan 2023 - Jul 2025 (2 years 6 months)
Owner & Designer
I am a high-performing Sales Development Representative with a focus on driving revenue growth.
Experience
Sales Development Representative
LotLinx
Aug 2023 - Present (2 years 3 months)
Fitness Counselor
EOS Fitness
Apr 2023 - Jul 2023 (3 months)
Service Desk Associate
EOS Fitness
Aug 2021 - Apr 2023 (1 year 8 months)
JT
United States100k-300k USD
QA Engineer | Python, Selenium, Manual & Automation Testing | 95%+ Test Coverage
Experience
Test Automation Engineer
Reelly.ai
Dec 2024 - Present (11 months)
RG
LMResults-driven Customer Success professional with over 10 years of experience.
Experience
Strategic Accounts Director
Augmedix
Dec 2024 - Present (11 months)
Senior Principal Customer Success Manager
Unqork
Nov 2021 - Sep 2023 (1 year 10 months)
Principal Customer Success Manager
Senior IT Service Desk Analyst with extensive technical support experience.
Experience
Senior IT Service Desk Analyst
Highspring
Nov 2022 - Present (3 years)
Service Desk Analyst II
Kootenai Health
Jul 2016 - Present (9 years 4 months)
Technical Support Lead
JKSenior IT Support Specialist driving secure, data-driven IT operations.
Experience
Senior IT Support Specialist
NTT Data Global Solutions Pvt Ltd.
Apr 2023 - Aug 2025 (2 years 4 months)
Technical Support Representative
Conneqt Business Solutions Ltd.
Mar 2022 - Apr 2023 (1 year 1 month)
EOSeasoned IT application support leader driving escalations, service improvement, and cross-functional resolution.
Experience
Client Service & Application Support Consultant
Tripinet
Apr 2020 - Present (5 years 7 months)
Head, Service Desk & Application Support
Longbridge Technologies
Feb 2016 - Present (9 years 9 months)
Experienced Service Desk Lead driving ITIL-based support, incident management, and team performance.
Experience
Service Desk Lead
HCL Technologies
May 2020 - Present (5 years 6 months)
Service Desk Analyst
HCL Technologies
Apr 2018 - Apr 2020 (2 years)
Programmer
HI-Tech Computer Pvt. Ltd.
Experienced change and incident management professional with over 5+ years of leading successful transformations in a complex organisation.
Experience
Senior Service Desk Engineer
Fidelis Corporation Pvt Ltd (HPE)
May 2023 - Jun 2024 (1 year 1 month)
Service Desk Engineer
24 7 Intouch
Jun 2022 - Dec 2022 (6 months)
Service Desk Engineer
Concentrix
Nov 2018 - May 2022 (3 years 6 months)
Multilingual IT service desk and ITSM manager focused on reliable operations.
Experience
Service Desk Analyst
Littlefish IT Ltd.
Jun 2019 - Present (6 years 5 months)
IT Consultant
Computacenter
Apr 2015 - Jun 2016 (1 year 2 months)
2nd Line Analyst
HP Enterprise Services
Mar 2014 - Sep 2015 (1 year 6 months)
IT leader with 14 years' experience in service desk management, project delivery, and process improvement.
Experience
Manager - Global IT Helpdesk
WalkersGlobal
Jul 2024 - Present (1 year 4 months)
Lead Systems Support Analyst
WalkersGlobal
Sep 2023 - Jul 2024 (10 months)
System Administrator
VisionWear Cayman
Service Desk and ITSM leader driving operational efficiency, SLA improvement, and customer satisfaction.
Experience
Service Desk Manager
Louis Dreyfus Company
Apr 2017 - Dec 2017 (8 months)
ALProject Manager
Abbott Laboratories
Aug 2014 - Sep 2015 (1 year 1 month)
ALGlobal Desk Supervisor
Abbott Laboratories
IT service operations lead skilled in incident management and monitoring.
Experience
ACActing Team Lead
Accenture
Jan 2023 - Present (2 years 10 months)
ACService Desk Associate
Accenture
Jan 2021 - Jan 2023 (2 years)
WTService Desk Lead
Wipro Technologies
IFIT service delivery leader driving operational excellence and team performance.
Experience
IT Service Management Specialist
Blockdaemon
Apr 2025 - Jun 2025 (2 months)
PADesktop Support Supervisor
PayPal
Apr 2023 - Apr 2024 (1 year)
PASite Lead, Level 2
PayPal
Jan 2018 - Apr 2023 (5 years 3 months)
I am a Service Desk Supervisor with 8+ years delivering technical support and incident management.
Experience
Senior Engineer
Wissen Infotech Pvt. Ltd.
Oct 2023 - Present (2 years 1 month)
Service Desk Supervisor
Tata Consultancy Services
Jul 2022 - Oct 2023 (1 year 3 months)
Helpdesk Lead
Team Computers Pvt. Ltd.
Entry-level customer-facing professional skilled in front desk operations and social media management.
Experience
Front Desk Officer
East West Concern
Jul 2025 - Present (4 months)
Receptionist
Nexus Consultancy
May 2025 - Jul 2025 (2 months)
IT professional specializing in service desk, field support, and cybersecurity.
Experience
IT Service Desk Agent
Wisynco Group
Nov 2023 - Present (2 years)
Field Service Engineer
Netser Group USA
Sep 2019 - Nov 2023 (4 years 2 months)
End User Support Analyst
Conduent
Feb 2017 - Sep 2019 (2 years 7 months)
Service Delivery Lead driving high-performing service desk teams and measurable SLA improvements.
Experience
Service Delivery Lead
Tata Consultancy Services
Jul 2024 - Present (1 year 4 months)
Consultant - Service Desk Lead
Genpact
Mar 2023 - Jun 2024 (1 year 3 months)
Senior Analyst L2
British Council
Lit'l Texas Gal Quilting Co.
Jan 2008 - Dec 2019 (11 years 11 months)
Concierge & Front Desk Rep
San Luis Resort
Jan 2001 - Dec 2003 (2 years 11 months)
Software Quality Engineer
RWS Group
Oct 2023 - Dec 2024 (1 year 2 months)
Software QA Engineer
Screenia
Feb 2023 - Sep 2023 (7 months)
AHMobility MDM Technician
Aveanna Healthcare
Jan 2021 - Aug 2023 (2 years 7 months)
Desktop Support Specialist
Aveanna Healthcare
Nov 2018 - Jan 2021 (2 years 2 months)
Qualtrics
Jul 2020 - Nov 2021 (1 year 4 months)
Manager - Management Consultant
Cognizant
Jul 2018 - Jul 2020 (2 years)
Senior Consultant - Management Consultant
Deloitte
Mar 2015 - Jul 2018 (3 years 4 months)
University of Idaho
Aug 2015 - Present (10 years 3 months)
Web Content Manager
Fleet Management Limited
Feb 2015 - Oct 2015 (8 months)
Sep 2014 - Apr 2017 (2 years 7 months)
Programmer
VNIT
Mar 2012 - Jul 2014 (2 years 4 months)
2nd Line Analyst
Capita IT
Sep 2014 - Sep 2014 (0 months)
Mar 2021 - Mar 2022 (1 year)
Senior Service Desk Analyst
Appleby Global
May 2019 - Feb 2021 (1 year 9 months)
Service Desk Analyst
Intertrust Group
May 2017 - May 2019 (2 years)
May 2011 - Dec 2013 (2 years 7 months)
Service Desk Operation Lead
CSC
Jan 2008 - Jan 2011 (3 years)
HEIT Support Specialist
Hewlett-Packard
Jan 2001 - Jan 2004 (3 years)
Jan 2020 - Jan 2021 (1 year)
WTSubject Matter Expert
Wipro Technologies
Jan 2018 - Jan 2020 (2 years)
WTService Desk Associate
Wipro Technologies
Jan 2017 - Jan 2018 (1 year)
PADesktop Support Technician
PayPal
Feb 2016 - Dec 2017 (1 year 10 months)
Systems Administrator
Grant Thornton
Jan 2015 - Feb 2016 (1 year 1 month)
Oct 2020 - Jun 2022 (1 year 8 months)
Desktop Support Lead
Datatech Computers Pvt. Ltd.
Aug 2019 - Jul 2020 (11 months)
Technical Support Engineer
Progressive Infotech Pvt. Ltd.
Nov 2017 - Jul 2019 (1 year 8 months)
Systems Engineer
Stewart's Hardware & Home Centre
Jan 2011 - Dec 2015 (4 years 11 months)
Feb 2022 - Mar 2023 (1 year 1 month)
Senior Analyst
HCLTech
Dec 2018 - Feb 2022 (3 years 2 months)
Associate IT Support
Wipro
Jun 2018 - Dec 2018 (6 months)
