Chelsea Dodson

Managed operations of 20 health clinics across 10 states with a $2M book of business, achieving customer and client satisfaction scores over 95% from 2021-2024. Leveraged data to develop growth opportunities, implement programs, and increase service lines, resulting in a 27% revenue increase in 2023.

Oversaw daily management of client relationships and strategic initiatives for a designated business portfolio, ensuring client satisfaction and retention. Prepared annual budgets based on offered services, scope of work, and special program/project management.

Directed operations and programs at 40 fitness centers across the US, increasing revenue by 40% from 2018-2019. Optimized operational excellence and collaborated with client leadership to identify growth opportunities and enhance customer retention.

Directed all business operations and strategy for a corporate fitness center, achieving year one membership goals of $100,000 within the first six months. Consistently exceeded sales goals in ancillary services by 20% each quarter, totaling approximately $150,000 in 2016-2017.

Developed strong partnerships to increase employee awareness of company wellness programs, analyzing reports and evaluating initiatives to determine impact on health improvement and ROI. Increased enrollment and participation in Disease Management programs by 14% in 2014.

Focused on advanced concepts in sport business administration, preparing for leadership roles in the sports industry. Developed expertise in strategic management and operational aspects of sport organizations.

Gained a comprehensive understanding of human physiology and exercise science. Prepared for careers in health and wellness, focusing on the scientific principles of physical activity.