Michael McKnight

At RenewYouth Center, I lead a nine-member client success team managing more than 1,000 accounts and over $5M in annual revenue. I executed a five-year growth plan that expanded the client base by 60% while sustaining an 85% retention rate through 30-day check-ins and customized success plans.

I improve operational performance through data, workflow design, and Lean methodology. I reduced pharmacy order turnaround time by 25% and improved staff productivity by 15%, while Excel dashboard analysis helped identify trends that supported further client growth.

My healthcare operations background also includes leading clinic teams, managing a $5M budget, supporting regulatory compliance, and improving patient satisfaction to 92%. In higher education, I developed healthcare curriculum, supported accreditation, and increased student placement and exam pass rates to 95%.