Katrina Jordan

I am an operations professional with over eight years of experience improving workflow efficiency and operational execution in healthcare and medical device environments. I take ownership of complex issues, identify root causes, and implement practical solutions that improve accuracy, efficiency, and reliability.

In my most recent role as Operations Manager at a healthcare startup, I managed day-to-day execution across multiple business channels, supported 100+ active accounts in a regulated environment, and reduced AR aging by 30% year over year through targeted process improvements.

I built and maintained standardized SOPs, monitored performance metrics to drive actionable improvements, and managed vendor and partner relationships to ensure compliance and timely service delivery across domestic and international operations. I partner cross-functionally with sales, finance, and marketing to resolve escalations and align operational priorities.

Earlier roles include population health coordination, oncology medical assisting, and patient relations, where I led high-volume workflows, validated utilization and reporting accuracy, and improved onboarding and documentation processes. I am organized, decisive, and accountable for results in fast-paced, regulated settings.