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Jake Davis

@jakedavis

I lead healthcare operations and customer experiences through people-centered teams, process improvement, and data-driven problem solving.

United States

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What I'm looking for

I'm seeking a program or customer success management role where I can use people-centered leadership, CRM proficiency, and data-driven problem solving to deepen customer relationships, exceed revenue targets, and drive continuous improvement.

I am a healthcare operations leader with a bachelor's degree in Organizational Leadership from Arizona State University and a proven track record of leading teams, optimizing workflows, and enhancing patient experiences. My career spans healthcare, hospitality, and athletics, providing me with a unique ability to build strong teams, improve operational performance, and deliver exceptional service in fast-paced environments.

Currently, I serve as a Physician Practice Supervisor with Banner Health, where I oversee daily operations for a high-volume medical practice, lead cross-functional teams, drive process improvements, and partner with providers to ensure outstanding patient-centered care. My experience includes workforce development, performance management, patient access services, revenue cycle coordination, and operational planning, all focused on improving efficiency, quality, and organizational outcomes.

Previously, I served as a Patient Care Manager at Serenity Healthcare, where I specialized in patient consultations, insurance coordination, team leadership, and care coordination across multiple clinics. My leadership background also includes management and coaching roles with Topgolf, Sodalicious, and Radiate Volleyball, where I developed expertise in employee development, customer experience, and operational excellence.

I am passionate about developing high-performing teams, creating positive workplace cultures, and implementing innovative solutions that drive sustainable growth. Whether leading healthcare operations, improving processes, or mentoring future leaders, I am committed to delivering results while empowering others to succeed.
Let's connect and discuss opportunities to collaborate, lead, and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Physician Practice Supervisor

Current

Banner Healthcare

Jan 2026 - Present (8 months)

Directed operations for a high-volume physician practice, leading cross-functional teams and implementing process improvements that enhanced efficiency, patient flow, and service quality. Managed full-cycle employee leadership functions and oversaw administrative and clinical support operations.

Operations Management Team Leadership Process Improvement Healthcare Compliance Patient Access Scheduling Staff Development

Patient Care Manager

Serenity Healthcare

Jan 2024 - Jan 2026 (2 years)

Managed insurance billing and qualifying requirements for patient procedures, developed personalized treatment plans, and coordinated a team of 20+. Completed training rotations and mastered the Electronic Health Records system for accurate care coordination.

Insurance Billing Patient Care Team Coordination Electronic Health Records (EHR)Training Communication Skills Adaptability

Event Ambassador Lead/Shift Lead

Topgolf

Mar 2023 - Dec 2023 (9 months)

Led and coordinated event operations to ensure a seamless guest experience, assisted in planning and execution of corporate and private events, and supervised team members during high-volume shifts.

Event Management Customer Service Team Supervision Training Logistics Communication Skills

Head Coach

Radiate Volleyball

May 2022 - May 2023 (1 year)

Designed and implemented structured training programs to develop athletes' technical skills and teamwork. Led and motivated multiple teams, coordinated game strategies, and mentored athletes on sportsmanship and leadership.

Coaching Training Program Design Team Leadership Performance Analysis Communication Skills Mentorship

Manager

Sodalicious

Aug 2021 - Mar 2022 (7 months)

Oversaw daily store operations, including employee scheduling, training, and performance management. Managed inventory, cash handling, and implemented strategies to improve operational efficiency and customer satisfaction.

Operations Management Inventory Management Cash Handling Customer Service Team Leadership Training

Barista Shift Lead

Dutch Brothers

Jul 2019 - Mar 2021 (1 year 8 months)

Served as a shift lead, overseeing daily operations and ensuring high-quality customer service. Managed team members and maintained a positive work environment.

Customer Service Team Leadership Shift Management Cash Handling

Education

Degrees, certifications, and relevant coursework

Healthcare Business Insights (HBI)

Certified Healthcare Leader (CHL), Healthcare Administration

Earned multiple certifications in healthcare leadership, revenue cycle, patient financial services, and patient access.

Healthcare Business Insights (HBI)

Certified Revenue Cycle Leader (CRCL), Healthcare Administration

Earned multiple certifications in healthcare leadership, revenue cycle, patient financial services, and patient access.

Healthcare Business Insights (HBI)

Certified Patient Financial Services Specialist (CPFSS), Healthcare Administration

Earned multiple certifications in healthcare leadership, revenue cycle, patient financial services, and patient access.

Healthcare Business Insights (HBI)

Certified Patient Access Specialist (CPAS), Healthcare Administration

Earned multiple certifications in healthcare leadership, revenue cycle, patient financial services, and patient access.

Banner Health

Certified Medical Laser Safety Officer, Healthcare Safety

Certified as a Medical Laser Safety Officer.

Arizona State University

Bachelor of Arts, Organizational Leadership

Grade: 3.54 GPA, Cum Laude

Activities and societies: Dean's List; created presentations to visualize leadership aspects; worked with a team to complete tasks effectively; analyzed workplace behavior; demonstrated resource management processes including product design, process strategy, layout strategy, job design, supply chain, and inventory management.

Graduated Cum Laude with a 3.54 GPA and Dean's List recognition. Studied various leadership styles and their workplace integration, and developed intercultural skills for effective leadership in diverse organizations.