Open to opportunities

Amanda Bish

@amandabish

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Customer-focused operations leader with 10 years' experience driving service, retention, and growth.

United States

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What I'm looking for

I seek a leadership role where I can improve operations and customer experience, lead teams, and drive measurable growth in a collaborative, mission-driven organization.

I am an ambitious, customer-focused operations professional with 10 years of experience delivering exceptional service, driving sales, and improving operational efficiency across healthcare, wellness, and nonprofit settings.

I have led teams, managed budgets, and designed programs that increased participation and retention—for example, growing program participation by 20% and maintaining customer satisfaction ratings around 90% while overseeing multimillion-dollar department operations.

I prioritize person-centered leadership, cross-functional collaboration, and measurable results, and I bring strong communication, problem-solving, and process-improvement skills to roles that require delivering high-quality service and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Engagement Specialist

Current

Sono Bello

Mar 2025 - Present (1 year 3 months)

Qualify incoming leads, coordinate appointments, and manage daily billing operations while maintaining a 90% patient satisfaction rating and coordinating across sales, medical, and accounting teams.

Customer Service Lead Qualification Billing Appointment Management Payment Processing Cross Functional Collaboration CRM

Vocational Coordinator

Margaret E. Moul Home

Oct 2023 - Feb 2025 (1 year 4 months)

Directed vocational program operations, led initiatives to increase resident participation and skill development, and maintained community/business partnerships to expand work opportunities.

Program Management Person Centered Planning Stakeholder Engagement Partnership Development Compliance

Membership Account Manager

York Jewish Community Center

Apr 2023 - Sep 2023 (5 months)

Managed sales operations and member retention for a $1.5M department, led a 14-person team, set KPIs to meet budget targets, and partnered with corporate stakeholders to expand wellness programs.

Membership Sales Revenue Management Team Leadership KPI Tracking Customer Retention Partnership Management Data Analysis

Recreation Director

Easterseals

Aug 2021 - Jun 2023 (1 year 10 months)

Directed multi-site program operations and staff, managed budgets and implemented improvements that increased program participation by 20%, and introduced systems to track outcomes and resources.

Program Management Budget Management Performance Metrics Community Outreach Process Improvement Data Tracking

Weight Loss Sales Rep

Nutrisystem

Sep 2020 - Aug 2021 (11 months)

Generated weekly sales exceeding $10,000, handled 80+ inbound calls daily with 90% satisfaction, trained 10 new hires, and tracked client progress using digital nutrition tools.

Sales Customer Support Training Inbound Call Management

Licensed Massage Therapist

Chiropractic Healthcare Center

Apr 2016 - May 2020 (4 years 1 month)

Provided therapeutic massage services, built an 85% repeat clientele, assisted in wellness program launches that increased referrals 10%, and maintained HIPAA-compliant treatment records.

HIPAA Wellness Programs Chiro8000 Patient Advocacy

Administrative Assistant

Restorative Bodywork

Jan 2016 - Jan 2020 (4 years)

Managed scheduling and confidential records for a team of therapists, implemented new booking software to reduce no-shows by 25%, and improved intake and billing processes to cut errors and wait times.

Scheduling Data Entry Billing Square Google Workspace