Open to opportunities

Charmaine Joy Co

@charmainejoyco

Message

Client Coordinator | Customer Support | Virtual Assistant | Data Entry

Philippines

Message

What I'm looking for

I am looking for a job that will provide me with financial freedom while working on my passion and strength and allows me a work-life balance. At the same time, I am eager to expand my horizons and continuously learn new skills to help me become effective at my job.

My mission is to empower my clients to achieve more.

I am a seasoned remote worker with over 9 years of dedicated experience in Customer Service. My expertise lies in handling inbound inquiries, addressing billing concerns, managing orders, and ensuring customer retention. Currently, I am employed as a Shopify Customer Support professional, where I excel in responding to customer inquiries through email and on Instagram. These roles have honed my communication and interpersonal skills, making me a seasoned expert in customer engagement.

In addition to my customer service background, I have previously served as a Real Estate Virtual Assistant. In this capacity, I undertook tasks such as cold calling, lead generation, and executing text messaging campaigns on behalf of my clients. Furthermore, I have diversified my skill set by venturing into freelance copywriting and data entry, showcasing my unwavering passion for acquiring new skills and adapting to evolving tools and processes to enhance my productivity and efficiency.

My primary motivation as a Virtual Assistant is to assist my clients in reaching their objectives. I am committed to delivering top-quality results within specified deadlines, with the ultimate goal of contributing to the growth and success of my client's business.

Expertise:

✔Customer Support

✔Customer Success

✔Customer Retention

✔Client Onboarding

✔Client Engagement

✔Social Media Management

✔Lead Generation

✔Data Entry

✔Email Management

✔Calendar Management

✔Data Annotation

Experience

Current

Client Coordinator

Current

Law Office of LaSheena M. Williams

Jan 2022 - Present (2 years 4 months)

Manages all client-related activities, including serving as the initial point of contact, scheduling appointments, facilitating onboarding, nurturing relationships, and maintaining client interactions.

Client Facing Client Management Client Experience Client Engagement Client Communication Email Support Chat Support Customer Onboarding

Current

Shopify Customer Support

Current

Machine Studio

Jan 2021 - Present (3 years 4 months)

I oversaw incoming orders through Shopify and addressed customer inquiries via email. Additionally, I provided support in the administration of the business accounts on Instagram and Facebook.

Shopify Customer Care Customer Success Customer Support Organizational Skills Email Support Chat Support

CREDIT ASSISTANT

Philippine Business Bank

May 2018 - May 2020 (2 years)

I performed telephone verification for trade assessments of customers and suppliers, as well as overseeing bank checks and employment verifications for both current and new clients. I made sure that reports on the queried accounts were submitted promptly and maintained ongoing updates for the reports that were already submitted.

Customer Care Investigation Outbound Calling Research

CUSTOMER SERVICE REPRESENTATIVE

JustFab Inc.

May 2014 - May 2018 (4 years)

My primary responsibility was to deliver exceptional customer service to members, ensuring a seamless and convenient online shopping experience. I assisted with orders and addressed billing inquiries while consistently achieving the company's monthly performance targets to earn incentives. I also made significant contributions to the team's success with my perfect attendance and performance.