madeleine dugang

Responded promptly and effectively to customer inquiries via emails, chats, and various social media platforms. Provided basic troubleshooting assistance to customers navigating the RedgeFit APP. Organized and documented customer issues for efficient tracking.

Managed customers/seller/creator enquiries through various channels including emails, chats, and social media platforms. Identified root cause of escalated issues and provided appropriate resolutions. Orchestrated outreach efforts to influencers within the target market.

Handled customers' inquiries, complaints and billing disputes through phone calls, emails and chats. Engaged with customers through social media like Facebook, Instagram, Tiktok and Twitter. Worked with TikTok Shop as an Escalation Specialist handling Sellers and Creators issues.

Effectively addressed customer inquiries through various channels including emails, chats, and phone calls. Actively engaged with customers on social media platforms. Oversaw the end-to-end process of order management and evaluated calls and tickets to assess the quality of customer interactions.