Open to opportunities

Rechel User

@va-rechel

Message

I’m an experienced Customer Service Specialist and Shopify VA located in Philippines 🥰💪

Philippines

Message

What I'm looking for

Seeking a role that allows me to utilize my skills and experience to support entrepreneurs and businesses, providing exceptional customer service and ensuring seamless operations.

I am an Experienced and dedicated Customer Support Specialist with over 8 years of expertise in delivering top-notch service. I excel in managing customer interactions through email, chat, and social media, ensuring smooth order fulfillment and efficient refund processing. My background includes coordinating with suppliers and leveraging tools like Shopify, Zendesk, and Re:amaze to enhance customer satisfaction. Passionate about solving problems and exceeding expectations, I am ready to bring my skills and enthusiasm to your team.

Experience

Work history, roles, and key accomplishments

Current

Part-time Shopify Virtual Assistant

Current

Freelance

Dec 2022 - Dec 2023 (1 year)

Handled social media management and email communications. Processed customer orders through the Shopify platform and ensured accurate fulfillment.

Social Media Management Email Fulfillment Customer Service Communication

Dispatcher/Reservation Agent

Kismet Limousine International

Oct 2021 - Dec 2022 (1 year 2 months)

Managed reservations and coordinated vehicle assignments. Addressed client inquiries and ensured timely service delivery.

Reserving Customer Service Communication

Customer Service Expert

Alorica

Jun 2019 - Dec 2021 (2 years 6 months)

Provided email support and assisted guests with hotel reservations. Resolved issues related to room availability and educated customers on product features.

Problem Solving Email Support Reserving Customer Service Billing Management Communication Skills

Billing & Sales Specialist

Ibex

Feb 2017 - Jun 2018 (1 year 4 months)

Handled customer billing inquiries and provided clarification on billing statements. Promoted special packages and resolved disputes to enhance customer satisfaction.

Billing Management Customer Service Upselling Communication Skills Order Processing

Customer Service Representative

Acsentria

Jan 2015 - Jan 2016 (1 year)

Managed high-volume inbound customer calls, addressing inquiries and ensuring customer satisfaction. Maintained detailed records of customer interactions.

Customer Service Order Processing Communication Skills Documentation