Rechel User
@va-rechel
I’m an experienced Customer Service Specialist and Shopify VA located in Philippines 🥰💪
What I'm looking for
I am an Experienced and dedicated Customer Support Specialist with over 8 years of expertise in delivering top-notch service. I excel in managing customer interactions through email, chat, and social media, ensuring smooth order fulfillment and efficient refund processing. My background includes coordinating with suppliers and leveraging tools like Shopify, Zendesk, and Re:amaze to enhance customer satisfaction. Passionate about solving problems and exceeding expectations, I am ready to bring my skills and enthusiasm to your team.
Experience
Work history, roles, and key accomplishments
Handled social media management and email communications. Processed customer orders through the Shopify platform and ensured accurate fulfillment.
Managed reservations and coordinated vehicle assignments. Addressed client inquiries and ensured timely service delivery.
Customer Service Expert
Alorica
Jun 2019 - Dec 2021 (2 years 6 months)
Provided email support and assisted guests with hotel reservations. Resolved issues related to room availability and educated customers on product features.
Billing & Sales Specialist
Ibex
Feb 2017 - Jun 2018 (1 year 4 months)
Handled customer billing inquiries and provided clarification on billing statements. Promoted special packages and resolved disputes to enhance customer satisfaction.
Customer Service Representative
Acsentria
Jan 2015 - Jan 2016 (1 year)
Managed high-volume inbound customer calls, addressing inquiries and ensuring customer satisfaction. Maintained detailed records of customer interactions.
Education
Degrees, certifications, and relevant coursework
Rechel hasn't added their education
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