Open to opportunities

Chanieka Parkes

@chaniekaparkes

Message

I resolve high-volume customer issues across healthcare, banking, insurance, e-commerce, and office operations.

Jamaica

Message

What I'm looking for

I'm looking for a customer support or office administration role where I can manage high-volume customer or patient needs, maintain accurate records, resolve issues efficiently, and support smooth daily operations.

I've supported customers and patients across Visual Processing Institute, Uncommon Goods, Hinduja Global Solutions, and Sagility, handling high-volume chat, email, phone, scheduling, records, and account support.

At Visual Processing Institute, I was promoted from Medical Assistant to Office Manager within months. I coordinate patient scheduling, record audits, receptionist response times, payroll information, time-off requests, and follow-up workflows that keep the practice running smoothly.

I've managed up to 160 digital customer interactions daily, resolved banking, insurance, order, delivery, and claims concerns, and maintained accurate documentation in Zendesk, Salesforce, Genesis, and CRM systems.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

Visual Processing Institute

Mar 2026 - Present (5 months)

Promoted from Medical Assistant to Office Manager within months, coordinating patient scheduling and administrative workflows, conducting weekly patient-record audits, and managing employee schedules and payroll information.

Patient Scheduling Workflow Management Audit Payroll Coordination Scheduling Management

Customer Service Representative

Uncommon Goods

Oct 2025 - Dec 2025 (2 months)

Managed high-volume chat and email support during peak seasonal periods, resolving complex order and delivery issues and maintaining accurate documentation in Zendesk.

Zendesk Chat Email Support Customer Engagement

Customer Service Representative

Hinduja Global Solutions

Oct 2024 - Mar 2025 (5 months)

Managed 60-80 banking calls and 80+ email tickets daily, maintaining quality standards and average handle time below seven minutes while resolving banking inquiries and escalating complex issues.

Zendesk Salesforce Banking Support Call Handling Email Support Identity Verification Cross Selling

Brand Advocate

Sagility

May 2023 - Aug 2024 (1 year 3 months)

Handled 120-160 customer interactions daily in a health insurance environment, assisting with benefits, policies, claims, and service concerns while maintaining detailed documentation.

Health Insurance Customer Support Claims Handling Documentation Active Listening Problem Solving

Store Clerk

Jacky Clothing Store

Oct 2022 - Apr 2023 (6 months)

Improved inventory accuracy by verifying merchandise and establishing barcode records, supported commission-based sales through personalized recommendations, and maintained organized displays.

Inventory Management POS systems Sales Customer Service Merchandising