Open to opportunities

Renee Martin

@reneemartin1

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Customer service and administrative professional driving operational efficiency and strong client relations.

Jamaica

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What I'm looking for

I seek a customer-facing or administrative role in a collaborative, process-driven team where I can improve operations, support customers, and contribute measurable results.

I am a versatile customer service and administrative professional with five years of combined experience across reception, merchandising, and office support. I consistently deliver accurate reporting, maintain compliant filing systems, and manage scheduling and meetings with a focus on operational reliability and stakeholder communication.

My work has supported product launches, optimized inventory and marketing spend, and improved customer satisfaction through high first-call resolution rates and strong interpersonal skills. I thrive in organized, fast-paced environments where attention to detail, adaptability, and collaboration contribute to measurable business improvements.

Experience

Work history, roles, and key accomplishments

Admin Assistant

Turnkey Retail Service

May 2023 - Aug 2024 (1 year 3 months)

Managed filing and archiving for 300+ client files with zero audit flags, planned 15+ monthly meetings, and prepared weekly/quarterly performance reports that supported senior management reviews.

Filing & Archiving Meeting Coordination Report Preparation Data Analysis Administrative Support MS Office Records Management

Merchandiser

Turnkey Retail Service

May 2023 - Aug 2024 (1 year 3 months)

Executed merchandising for 200+ SKUs with 99.5% accuracy, monitored inventory across four categories reducing stockouts by 15%, and prepared sales reports that optimized marketing spend by 5%.

Merchandising Inventory Management Sales Reporting Retail Execution Data Analysis

Merchandiser

World Brand Service

Jan 2022 - Dec 2022 (11 months)

Supported launches of four annual product lines contributing to 12% YoY departmental revenue growth, managed a $100,000+ inventory pipeline with 98% on-time deliveries, and improved marketing spend efficiency by 7%.

Stock Rotation Revenue Growth Logistics Reporting

Customer Service Agent

Ibex Global

Jan 2021 - Jan 2022 (1 year)

Handled 80+ customer inquiries daily across channels achieving a 95% first-call resolution rate and improved KPI performance (AHT and QA) by 5% quarterly while reducing misinformation complaints by 10%.

Customer Support Call Resolution Quality Assurance CRM Empathy

Receptionist

Optical Solutions International Limited

Jan 2020 - Jan 2021 (1 year)

Managed appointment schedules for 5+ senior staff with 99% accuracy, responded to inquiries within two hours on average, and maintained administrative records with 100% data accuracy and privacy compliance.

Scheduling Front Desk Operations Communication Time Management Data Privacy