Open to opportunities

Isabelle Williams

@isabellewilliams

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Dedicated customer service and healthcare support professional with 6+ years experience.

Jamaica

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What I'm looking for

I am looking for a remote-friendly company that values strong organizational and communication skills, offering opportunities for growth and a customer-focused environment.

I am a dedicated and adaptable Customer Service and Healthcare Support Professional with over 6 years of experience delivering high-quality service in both medical and virtual environments. My expertise lies in handling patient communications, scheduling, claims management, and administrative coordination. I have a proven ability to manage high-volume workloads, resolve customer concerns, and maintain confidentiality in compliance with HIPAA regulations.

In my recent role as a Medical Virtual Assistant at Teladoc Health, I registered patient accounts, verified insurance details, and ensured accurate data entry. I also triaged calls to appropriate departments, helping patients navigate their care efficiently. My experience as an Inbound Sales & Customer Support Representative at Second Place Storage further honed my skills in handling customer inquiries and managing tenant accounts, while my tenure at Hinduja Global Solutions allowed me to investigate medical claims and guide patients through complex billing processes.

Experience

Work history, roles, and key accomplishments

Medical Virtual Assistant

Teladoc Health

Dec 2023 - May 2025 (1 year 5 months)

Registered patient accounts, verified insurance details, and ensured accurate data entry. Scheduled appointments via phone and email, maintaining a welcoming virtual front desk and assisting staff with administrative tasks.

Data Entry Scheduling Administrative Support Virtual Assistant

Inbound Sales & Customer Support Representative

Second Place Storage

Sep 2023 - Dec 2023 (3 months)

Handled incoming sales calls, emails, and chat inquiries, offering solutions and product knowledge. Processed rental agreements, collected payments, and managed tenant account updates, while implementing promotional campaigns.

Inbound Sales Customer Support CRM Systems Payment Processing Campaigns Customer Retention

Healthcare Customer Service Representative

Hinduja Global Solutions

Jun 2019 - Sep 2023 (4 years 3 months)

Investigated medical claims and determined coverage based on policy details and state regulations. Guided patients and providers through billing, benefits, and documentation processes, ensuring HIPAA compliance.

Medical Claims Billing Patient Support HIPAA Data Management Customer Service

Education

Degrees, certifications, and relevant coursework

St Jago High School

High School Diploma, General Studies

Activities and societies: Subjects Acquired: Mathematics, English Language, English Literature, Spanish, Principles of Business, Biology, Chemistry

Completed a comprehensive high school curriculum, focusing on core subjects such as Mathematics, English Language, and English Literature. Acquired foundational knowledge in sciences including Biology and Chemistry, alongside business principles and Spanish.