Isabelle Williams
@isabellewilliams
Dedicated customer service and healthcare support professional with 6+ years experience.
What I'm looking for
I am a dedicated and adaptable Customer Service and Healthcare Support Professional with over 6 years of experience delivering high-quality service in both medical and virtual environments. My expertise lies in handling patient communications, scheduling, claims management, and administrative coordination. I have a proven ability to manage high-volume workloads, resolve customer concerns, and maintain confidentiality in compliance with HIPAA regulations.
In my recent role as a Medical Virtual Assistant at Teladoc Health, I registered patient accounts, verified insurance details, and ensured accurate data entry. I also triaged calls to appropriate departments, helping patients navigate their care efficiently. My experience as an Inbound Sales & Customer Support Representative at Second Place Storage further honed my skills in handling customer inquiries and managing tenant accounts, while my tenure at Hinduja Global Solutions allowed me to investigate medical claims and guide patients through complex billing processes.
Experience
Work history, roles, and key accomplishments
Medical Virtual Assistant
Teladoc Health
Dec 2023 - May 2025 (1 year 5 months)
Registered patient accounts, verified insurance details, and ensured accurate data entry. Scheduled appointments via phone and email, maintaining a welcoming virtual front desk and assisting staff with administrative tasks.
Inbound Sales & Customer Support Representative
Second Place Storage
Sep 2023 - Dec 2023 (3 months)
Handled incoming sales calls, emails, and chat inquiries, offering solutions and product knowledge. Processed rental agreements, collected payments, and managed tenant account updates, while implementing promotional campaigns.
Healthcare Customer Service Representative
Hinduja Global Solutions
Jun 2019 - Sep 2023 (4 years 3 months)
Investigated medical claims and determined coverage based on policy details and state regulations. Guided patients and providers through billing, benefits, and documentation processes, ensuring HIPAA compliance.
Education
Degrees, certifications, and relevant coursework
St Jago High School
High School Diploma, General Studies
Activities and societies: Subjects Acquired: Mathematics, English Language, English Literature, Spanish, Principles of Business, Biology, Chemistry
Completed a comprehensive high school curriculum, focusing on core subjects such as Mathematics, English Language, and English Literature. Acquired foundational knowledge in sciences including Biology and Chemistry, alongside business principles and Spanish.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Interested in hiring Isabelle?
You can contact Isabelle and 90k+ other talented remote workers on Himalayas.
Message IsabelleFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
