Momo YgMY
Open to opportunities

Momo Yg

@momoyg

Adaptable customer support professional with extensive service experience.

Jamaica

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an adaptable and customer-focused support professional with extensive experience in live chat, phone, and email-based customer service. My journey in this field has equipped me with the skills to effectively use CRM tools, resolve client issues, and deliver quality service in fast-paced environments. I pride myself on my ability to communicate clearly and effectively, ensuring that customers feel valued and understood.

Throughout my career, I have worked with various companies, including Hinduja Global Solutions and Concentrix, where I honed my skills in conflict resolution and problem-solving. My experience spans handling inbound calls, processing orders, and providing technical support, which has allowed me to develop a comprehensive understanding of customer needs. I am eager to bring my expertise to a new role, particularly in customer support and virtual assistant positions with remote, international teams.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

DC

Distinction College

Higher Diploma, Business Administration

2017 -

Completed a Higher Diploma in Principles of Business and Office Administration, focusing on essential business principles and office management skills.

TS

Tarrant High School

High School Diploma, General Education

2015 -

Achieved a High School Diploma with subjects including English A, Social Studies, Home Economics, Clothing & Textiles, and Food & Nutrition.

Tech stack

Software and tools used professionally

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Momo Yg - Customer Service Representative - Hinduja Global Solutions | Himalayas