Open to opportunities

Brittannia Mills

@brittanniamills

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Dedicated Customer Support Specialist with a passion for resolving issues.

Jamaica

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What I'm looking for

I am looking for a role that allows me to leverage my customer support skills while providing opportunities for growth and development in a dynamic environment.

I am a dedicated Customer Support Specialist and Medical Brand Advocate with over 4 years of experience in efficiently resolving issues and enhancing customer satisfaction. My strong communication skills have allowed me to effectively assist doctors and healthcare providers with inquiries related to medical insurance benefits, ensuring accurate coverage and reimbursement information.

Currently, I serve as a Retention Specialist, where I focus on strengthening client relationships and implementing strategies to reduce churn. My previous roles as a Sales Representative have equipped me with the ability to build customer relationships, identify needs, and achieve sales targets across diverse markets. I am committed to delivering excellent service and fostering customer loyalty.

Experience

Work history, roles, and key accomplishments

Current

Retention Specialist

Current

AG Marketing

Mar 2024 - Present (1 year 3 months)

Resolved customer concerns and strengthened client relationships through effective communication. Implemented strategic initiatives to reduce churn and significantly increase customer loyalty.

Customer Retention Client Relationship Management Problem Solving CRM Software Microsoft Office Suite

Sales Representative

Hinduja Global Solution

Dec 2022 - Present (2 years 6 months)

Built strong customer relationships, identified client needs, and successfully closed deals. Demonstrated proficiency in product presentation, negotiation, and consistently achieved sales targets across diverse markets.

Sales Customer Relationship Management Product Presentations Negotiation Sales Forecasting Lead Generation Data Analysis

Customer Support Specialist

Sagility

Oct 2021 - Present (3 years 8 months)

Skilled in verifying medical insurance benefits and processing claims by assisting doctors and healthcare providers with in-network and out-of-network inquiries. Ensured accurate coverage, eligibility, and reimbursement information to enhance customer satisfaction.

Customer Support Communication

Education

Degrees, certifications, and relevant coursework

Central High School

High School Diploma, Secretarial Training

Comprehensive secretarial training program focused on administrative procedures, office management, communication skills, and proficiency in Microsoft Office tools, preparing graduates for efficient support roles in professional environments.