Shene Phang
@shenephang
Goal-oriented and service-focused professional
What I'm looking for
As a dedicated and results-driven professional, I bring a strong background in customer relations, task prioritization, and time management. With a proven track record of establishing rapport with clients and consistently meeting productivity targets, I am a valuable asset to any organization. My experience in various roles has equipped me with excellent communication skills, both written and verbal, and the ability to work effectively in a team environment.
Throughout my career, I have demonstrated a strong work ethic and adherence to company policies and procedures. I am a quick learner, and my proficiency in graphic design and social media management has allowed me to create engaging content and drive customer engagement. My experience in office management, record keeping, and bookkeeping has also honed my organizational skills and attention to detail.
I am a creative problem solver with excellent interpersonal skills, and I thrive in fast-paced environments where no two days are the same. I am excited to leverage my skills and experience to drive success in a new role and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Media Coordinator/Collections Agent
BCF Finance Limited
Mar 2023 - Mar 2023 (0 months)
Communicated with customers via social media, organized posts for engagement and conversion, created graphical work for work purposes, and collected funds on behalf of financial institutions.
Executive Assistant
Rent 2 Own Auto
Feb 2023 - Mar 2023 (1 month)
Coordinated day-to-day functions, maintained records, interacted with clients, and performed bookkeeping tasks.
Records Officer
Geoland Title Limited
Dec 2020 - Jun 2022 (1 year 6 months)
Engaged in daily communications with internal partners, maintained legally compliant documents, and maintained the file room.
Customer Care Advocate
Hinduja Global Solutions Limited
Jul 2016 - Jul 2017 (1 year)
Developed client rapport, processed requests, and resolved financial discrepancies.
Customer Care Agent
Sutherland Global Services
Oct 2015 - Jul 2016 (9 months)
Preserved revenue streams by utilizing effective communication and negotiation skills.
Customer Care Agent
Xerox
Aug 2013 - Oct 2015 (2 years 2 months)
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Education
Degrees, certifications, and relevant coursework
Shene hasn't added their education
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