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Chamel Silva

@chamelsilva

I deliver reliable customer support and logistics operations in fast-paced, high-accountability environments.

United States
Message

What I'm looking for

Seeking a remote customer service or operations role where I can utilize my experience, contribute to a strong team, and deliver exceptional service. Looking for a company that values growth, professional development, and opportunities to take on greater responsibilities.

I am a dedicated Customer Service and Operations Professional with over 10 years of experience supporting customers, managing client relationships, and delivering reliable service in fast-paced environments. My background includes customer support, logistics, delivery operations, and client service, giving me the ability to adapt to different industries and workplace environments.

Through Amazon Flex and Walmart Spark, I have completed approximately 125 delivery-service assignments per week, demonstrating strong time management, reliability, organization, and the ability to work independently. I also bring valuable experience from JDESIGNS, where I supported approximately 5 clients per week by providing consultative customer service, coordinating projects, and assisting businesses with branding, website design, marketing, and digital solutions.

My key strengths include customer communication, problem-solving, issue resolution, client relationship management, and learning new technology. I am comfortable working independently or as part of a team and take pride in providing professional, dependable service.

I am currently seeking opportunities in customer service, customer support, operations, logistics, and administrative support where I can contribute my experience, continue developing my skills, and make a positive impact on the company and its customers.

Experience

Work history, roles, and key accomplishments

AS
Current

Customer Support & Logistics Specialist

Amazon Flex & Walmart Spark

Jan 2024 - Present (2 years 8 months)

Provided reliable service in time-sensitive environments while managing high-volume daily deliveries. Communicated with customers to resolve issues and used mobile applications to track deliveries and maintain operational accuracy.

LA

Ramp Agent and Operations Support Specialist

Los Angeles World Airports

Jan 2014 - Dec 2016 (2 years 11 months)

Supported fast-paced airport operations ensuring safe, efficient, and on-time movement of aircraft, baggage, cargo, and ground equipment. Collaborated with airline crews and operations teams to coordinate timely aircraft turnarounds while adhering to FAA, TSA, and company safety procedures.

Education

Degrees, certifications, and relevant coursework

SC

Sports Nutrition Certification

Certification, Sports Nutrition

Completed a Sports Nutrition Certification in 2023.

NS

Nutrition Studies

Studies, Nutrition

2006 - 2008

Studied Nutrition from 2006 to 2008.

HS

High School

High School Diploma, General Studies

Earned a High School Diploma in 2004.

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