Seeking a remote customer service or operations role where I can utilize my experience, contribute to a strong team, and deliver exceptional service. Looking for a company that values growth, professional development, and opportunities to take on greater responsibilities.

Chamel Silva
@chamelsilva
I deliver reliable customer support and logistics operations in fast-paced, high-accountability environments.
What I'm looking for
I am a dedicated Customer Service and Operations Professional with over 10 years of experience supporting customers, managing client relationships, and delivering reliable service in fast-paced environments. My background includes customer support, logistics, delivery operations, and client service, giving me the ability to adapt to different industries and workplace environments.
Through Amazon Flex and Walmart Spark, I have completed approximately 125 delivery-service assignments per week, demonstrating strong time management, reliability, organization, and the ability to work independently. I also bring valuable experience from JDESIGNS, where I supported approximately 5 clients per week by providing consultative customer service, coordinating projects, and assisting businesses with branding, website design, marketing, and digital solutions.
My key strengths include customer communication, problem-solving, issue resolution, client relationship management, and learning new technology. I am comfortable working independently or as part of a team and take pride in providing professional, dependable service.
I am currently seeking opportunities in customer service, customer support, operations, logistics, and administrative support where I can contribute my experience, continue developing my skills, and make a positive impact on the company and its customers.
Experience
Work history, roles, and key accomplishments
Customer Support & Logistics Specialist
Amazon Flex & Walmart Spark
Jan 2024 - Present (2 years 8 months)
Provided reliable service in time-sensitive environments while managing high-volume daily deliveries. Communicated with customers to resolve issues and used mobile applications to track deliveries and maintain operational accuracy.
Client Services Representative
JDesigns
Jan 2011 - Dec 2024 (13 years 11 months)
Managed multiple client accounts delivering branding, website design, marketing, and signage solutions. Built strong client relationships, coordinated marketing campaigns, and leveraged AI tools to streamline workflows and enhance communication.
Ramp Agent and Operations Support Specialist
Los Angeles World Airports
Jan 2014 - Dec 2016 (2 years 11 months)
Supported fast-paced airport operations ensuring safe, efficient, and on-time movement of aircraft, baggage, cargo, and ground equipment. Collaborated with airline crews and operations teams to coordinate timely aircraft turnarounds while adhering to FAA, TSA, and company safety procedures.
Education
Degrees, certifications, and relevant coursework
Sports Nutrition Certification
Certification, Sports Nutrition
Completed a Sports Nutrition Certification in 2023.
Nutrition Studies
Studies, Nutrition
2006 - 2008
Studied Nutrition from 2006 to 2008.
High School
High School Diploma, General Studies
Earned a High School Diploma in 2004.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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