Open to opportunities

33 Co

@33co

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Customer service expert with strong communication and problem-solving skills.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and innovation.

I am a dedicated professional with a proven track record in customer service, adept at delivering exceptional experiences across various industries. My strong communication skills enable me to understand client needs and provide clear, effective solutions. I thrive in fast-paced environments, where my problem-solving abilities and adaptability shine, ensuring customer satisfaction and loyalty.

Throughout my career, I have honed my skills in customer relationship management and technological proficiency, utilizing CRM systems and ticketing software to streamline operations. My recent role as an AI Writing Evaluator at Outlier.ai allowed me to leverage my expertise in evaluating AI-generated content, ensuring quality and coherence in responses. I am passionate about building rapport with clients and fostering long-term relationships that drive repeat business.

With a background in mass communication and public relations, I bring a unique perspective to my work, combining creativity with a customer-centric approach. I am eager to contribute my skills and experience to a dynamic team that values exceptional service and innovative solutions.

Experience

Work history, roles, and key accomplishments

Current

Asset Protection Associate

Current

Walmart

Jan 2024 - Present (1 year 6 months)

Ensured the safety of store assets and customers. Implemented loss prevention strategies to minimize shrinkage.

Asset Protection Loss Prevention Security Operations Customer Safety

Current

AI Writing Evaluator

Current

Outlier.ai

Jan 2025 - Present (6 months)

Reviewed and ranked AI-generated responses for accuracy and quality. Conducted research and crafted prompts for optimal AI performance.

AI Evaluation Prompt Development Research Data Analysis Quality Assurance

Current

Research Participant Associate

Current

Prolific Academic Ltd

Jan 2024 - Present (1 year 6 months)

Shared insights and feedback with top companies and researchers through online studies. Contributed to various research projects by providing valuable data.

Research Participation Data Collection User Experience

Shift Dispatcher / Gatehouse Logistics

Amazon LPRW

Jan 2021 - Dec 2022 (1 year 11 months)

Managed logistics operations, facilitating smooth shift transitions. Coordinated with various teams to ensure efficient workflow.

Logistics Management Dispatching Operations Coordination Communication

Reporter / Producer

Supersport International

Jan 2010 - Dec 2019 (9 years 11 months)

Conducted interviews, researched stories, and produced content for broadcast. Managed various aspects of media production from conception to delivery.

Reporting Production Interviewing Content Creation Broadcasting Research Video Editing Journalism Storytelling

Food Courier

Uber Eats

Jan 2022 - Dec 2023 (1 year 11 months)

Delivered food orders promptly, ensuring customer satisfaction. Managed delivery routes efficiently to meet time targets.

Delivery Customer Service Time Management Logistics

Guest Experience Team Specialist

Elevation Church

Jan 2019 - Dec 2022 (3 years 11 months)

Enhanced guest experiences through remote operations support. Assisted with various tasks to ensure smooth church operations.

Remote Support Event Coordination Communication Team Collaboration

Food Courier

Grubhub

Jan 2019 - Dec 2021 (2 years 11 months)

Delivered accurate and timely food orders. Maintained high standards of customer satisfaction during deliveries.

Delivery Customer Service Route Planning Time Management Logistics

Shopper / Courier

Instacart

Jan 2021 - Dec 2021 (11 months)

Provided efficient shopping and delivery services. Ensured accurate and timely fulfillment of customer orders.

Delivery Customer Service order fulfillment Time Management

Education

Degrees, certifications, and relevant coursework

Unknown

Bachelor of Arts, Mass Communication

Completed a Bachelor of Arts in Mass Communication. This program provided a comprehensive understanding of media, communication theories, and practical skills in various communication fields.

Unknown

Associate Degree, Public Relations

Obtained an Associate Degree in Public Relations. This program focused on developing skills in public relations strategies, media relations, and communication techniques.