Dorian Moore

I've supported customers and operations in high-volume, technical environments, resolving issues while keeping documentation accurate and professional.

At Charter Spectrum, I delivered technical support for customer connectivity issues and documented service interactions. At the United States Postal Service, I handled customer concerns in a high-volume environment while protecting confidential information.

In aerospace roles at Boeing Defense Systems, Gulfstream Aerospace, and West Star Aviation, I maintained compliance and quality records, worked with engineering, QA, and production teams, and helped resolve production issues under demanding schedules.

I'm comfortable learning new CRM, ticketing, SaaS, and collaboration platforms, and I bring technical troubleshooting, process documentation, root cause analysis, and customer-focused communication to support and operations work.