Reilly Salness
@reillysalness
Customer-focused operations and communications professional with strong project coordination skills.
What I'm looking for
I am a customer-focused operations and communications professional with 10 years of experience supporting clients, coordinating workflows, and resolving issues in fast-paced environments.
I excel at managing multiple priorities, communicating clearly across teams, and ensuring smooth execution from booking to completion. I am known for a calm, solution-oriented approach and strong attention to detail.
My hands-on experience includes frontline customer service roles and freelance graphic design and client coordination, where I managed multiple projects from intake to delivery and implemented workflow improvements.
I am proficient in Google Workspace, Trello, Figma, and digital communication tools, and I bring reliable execution, clear written and verbal communication, and a focus on client satisfaction to every role.
Experience
Work history, roles, and key accomplishments
Freelance Graphic Designer
Self Employed
May 2024 - Present (1 year 9 months)
Managed multiple client design projects from intake to delivery, clarified requirements and timelines with clients, and implemented workflow improvements to streamline communication and project tracking.
Marketing & Design (Contract)
High Ground / DEFI / Tenth Avenue Group
Jun 2025 - Sep 2025 (3 months)
Collaborated with clients to execute marketing and content projects, coordinated cross-platform deliverables, and managed timelines and communication to keep projects progressing efficiently.
Barista / Customer Service
Jo’s Coffee
Jan 2021 - May 2022 (1 year 4 months)
Delivered high-quality service in a high-volume environment, resolved customer issues promptly, and coordinated orders and team communication to maintain efficient operations during peak hours.
Education
Degrees, certifications, and relevant coursework
Austin Community College
Associate of Applied Science, Visual Communication
Completed an Associate of Applied Science in Visual Communication with a focus on Graphic Design, emphasizing practical design and visual communication skills.
Availability
Location
Authorized to work in
Job categories
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