Open to opportunities

Reilly Salness

@reillysalness

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Customer-focused operations and communications professional with strong project coordination skills.

United States

Message

What I'm looking for

I seek a role where I can coordinate client projects and operations, improve workflows, and use clear communication to ensure timely, high-quality delivery.

I am a customer-focused operations and communications professional with 10 years of experience supporting clients, coordinating workflows, and resolving issues in fast-paced environments.

I excel at managing multiple priorities, communicating clearly across teams, and ensuring smooth execution from booking to completion. I am known for a calm, solution-oriented approach and strong attention to detail.

My hands-on experience includes frontline customer service roles and freelance graphic design and client coordination, where I managed multiple projects from intake to delivery and implemented workflow improvements.

I am proficient in Google Workspace, Trello, Figma, and digital communication tools, and I bring reliable execution, clear written and verbal communication, and a focus on client satisfaction to every role.

Experience

Work history, roles, and key accomplishments

Current

Freelance Graphic Designer

Current

Self Employed

May 2024 - Present (1 year 9 months)

Managed multiple client design projects from intake to delivery, clarified requirements and timelines with clients, and implemented workflow improvements to streamline communication and project tracking.

Graphic Design Client Coordination Project Management Trello Google Workspace Communication

Marketing & Design (Contract)

High Ground / DEFI / Tenth Avenue Group

Jun 2025 - Sep 2025 (3 months)

Collaborated with clients to execute marketing and content projects, coordinated cross-platform deliverables, and managed timelines and communication to keep projects progressing efficiently.

Marketing Coordination Content Production Project Coordination Trello Google Calendar Client Communication

Barista / Customer Service

Jo’s Coffee

Jan 2021 - May 2022 (1 year 4 months)

Delivered high-quality service in a high-volume environment, resolved customer issues promptly, and coordinated orders and team communication to maintain efficient operations during peak hours.

Customer Service Multitasking Time Management Google Workspace

Education

Degrees, certifications, and relevant coursework

Austin Community College

Associate of Applied Science, Visual Communication

Completed an Associate of Applied Science in Visual Communication with a focus on Graphic Design, emphasizing practical design and visual communication skills.