Julio Payan

I’m a customer-focused professional with a background spanning customer support, technical support, operations, logistics, accounting, and client-facing roles. In my current role as a Shipping Manager and Accountant/AR, I manage domestic and international shipments, coordinate with customers and vendors, troubleshoot order and logistics issues, handle export documentation, and help keep day-to-day operations running smoothly.

I enjoy solving problems, learning new technology, and figuring out how to make processes more efficient. I have experience working with tools including Zendesk, Salesforce, Shopify, Workday, Xero, Cin7, and Google Workspace, and I’m comfortable learning new systems quickly. I also have previous technical support experience and strong communication skills, including fluent Spanish.

I’m most interested in remote Customer Support, Technical Support, Customer Experience, Customer Success, Client Operations, and Operations roles. I’m looking for a position where I can work independently, take ownership of my responsibilities, help customers solve problems, and contribute to a team without being limited to traditional phone-based customer service.

Outside of work, I’m interested in technology, gaming, travel, and learning about new digital tools and platforms.