Kerri Ryan
@kerriryan
Customer Service Specialist with a decade of experience in client satisfaction.
What I'm looking for
I am a dedicated Customer Service Specialist with over 10 years of experience in enhancing client satisfaction and driving service excellence. My expertise lies in resolving inquiries and translating complex challenges into actionable solutions. I pride myself on my strong interpersonal skills and proficiency in CRM platforms, which enable me to foster meaningful customer engagement and enhance brand loyalty.
Throughout my career, I have successfully implemented innovative problem-solving strategies that have significantly improved service standards. My roles have included responding to customer inquiries, managing billing disputes, and developing customer feedback systems to capture insights for continuous improvement. I am committed to delivering exceptional customer experiences and ensuring that every interaction contributes to a positive brand image.
Experience
Work history, roles, and key accomplishments
Customer Care Specialist
Instant Teams (Aflac)
Feb 2024 - Dec 2025 (1 year 10 months)
Responded promptly to customer inquiries, ensuring high satisfaction and repeat business. Delivered tailored solutions to client concerns, increasing customer retention rates and contributing to smoother team operations. Developed and implemented customer feedback systems to capture insights and drive improvements, leveraging feedback to enhance service quality and boost overall engagement.
Customer Support Specialist
Aflac
Feb 2024 - Nov 2024 (9 months)
Introduced an innovative approach to resolving complex billing disputes, increasing first-contact resolution rates through advanced dispute resolution techniques. Reduced escalated cases via proactive issue management and effective communication. Maintained accurate records of customer interactions and dispute resolution progress, providing clear service documentation to management.
Answering Service Operator
Answer Phone Of America
Jan 2023 - Jan 2024 (1 year)
Responded promptly to customer inquiries via email and phone, resolving complaints to enhance satisfaction and build brand loyalty. Applied de-escalation techniques to manage difficult interactions and identified recurring service issues for escalation. Collaborated with internal teams to streamline processes based on feedback and trends, demonstrating strong communication skills.
Administrative Assistant
SScdhhs Medicaid
Mar 2017 - Nov 2020 (3 years 8 months)
Managed and organized medical files and client records for various Medicaid cases, ensuring compliance with regulations and data integrity. Developed and implemented improved documentation procedures to enhance efficiency and accuracy in Medicaid-related workflows. Streamlined administrative processes and collaborated with teams to resolve discrepancies, supporting accurate service delivery.
Graphics Designer
Signs by Tomorrow
Mar 2015 - Aug 2015 (5 months)
Collaborated with clients and managers to plan and execute design projects from concept to completion, conducting consultations to define goals and requirements. Translated client needs into functional and visually appealing layout designs, applying advanced knowledge of typography, color theory, and composition. Ensured all design elements effectively communicated the intended message and brand i
Customer Service/Call Center
Dominion Energy Ohio
Feb 2010 - Oct 2012 (2 years 8 months)
Resolved customer inquiries promptly, contributing to increased customer satisfaction and strengthening company reputation through effective communication. Addressed service-related issues, resulting in improved customer feedback and retention while fostering customer loyalty. Collaborated with team members to streamline workflows and applied strong problem-solving skills to manage complex custome
Education
Degrees, certifications, and relevant coursework
Art Institute of NYC
CERTIFIED, GRAPHIC DESIGN
Grade: 4.7
Completed a certification program focused on graphic design principles and techniques. Gained proficiency in design software and visual communication methods.
Katherine Gibbs
VISUAL COMMUNICATIONS, VISUAL COMMUNICATIONS
Grade: 4.2
Studied principles of visual communication and design. Developed skills in conveying messages through various visual media.
Pratt Institute
COMPUTER GRAPHICS, COMPUTER GRAPHICS
Grade: 5.2
Focused on the creation and manipulation of digital images and animations. Explored techniques in computer-generated visual content.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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