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Kerri Ryan

@kerriryan

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Customer Service Specialist with a decade of experience in client satisfaction.

United States

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

I am a dedicated Customer Service Specialist with over 10 years of experience in enhancing client satisfaction and driving service excellence. My expertise lies in resolving inquiries and translating complex challenges into actionable solutions. I pride myself on my strong interpersonal skills and proficiency in CRM platforms, which enable me to foster meaningful customer engagement and enhance brand loyalty.

Throughout my career, I have successfully implemented innovative problem-solving strategies that have significantly improved service standards. My roles have included responding to customer inquiries, managing billing disputes, and developing customer feedback systems to capture insights for continuous improvement. I am committed to delivering exceptional customer experiences and ensuring that every interaction contributes to a positive brand image.

Experience

Work history, roles, and key accomplishments

Customer Care Specialist

Instant Teams (Aflac)

Feb 2024 - Dec 2025 (1 year 10 months)

Responded promptly to customer inquiries, ensuring high satisfaction and repeat business. Delivered tailored solutions to client concerns, increasing customer retention rates and contributing to smoother team operations. Developed and implemented customer feedback systems to capture insights and drive improvements, leveraging feedback to enhance service quality and boost overall engagement.

Customer Service Communication Problem Solving Customer Retention Data Entry Customer Engagement

Customer Support Specialist

Aflac

Feb 2024 - Nov 2024 (9 months)

Introduced an innovative approach to resolving complex billing disputes, increasing first-contact resolution rates through advanced dispute resolution techniques. Reduced escalated cases via proactive issue management and effective communication. Maintained accurate records of customer interactions and dispute resolution progress, providing clear service documentation to management.

Customer Support Billing Disputes Dispute Resolution First Contact Resolutions Communication Data Entry Documentation

Answering Service Operator

Answer Phone Of America

Jan 2023 - Jan 2024 (1 year)

Responded promptly to customer inquiries via email and phone, resolving complaints to enhance satisfaction and build brand loyalty. Applied de-escalation techniques to manage difficult interactions and identified recurring service issues for escalation. Collaborated with internal teams to streamline processes based on feedback and trends, demonstrating strong communication skills.

Email Communication Phone Communication De Escalation Techniques Problem Solving Collaboration Communication Answering Services

Administrative Assistant

SScdhhs Medicaid

Mar 2017 - Nov 2020 (3 years 8 months)

Managed and organized medical files and client records for various Medicaid cases, ensuring compliance with regulations and data integrity. Developed and implemented improved documentation procedures to enhance efficiency and accuracy in Medicaid-related workflows. Streamlined administrative processes and collaborated with teams to resolve discrepancies, supporting accurate service delivery.

Administrative Support Medicaid Regulations Data Integrity Client Records Collaboration Data Entry

Graphics Designer

Signs by Tomorrow

Mar 2015 - Aug 2015 (5 months)

Collaborated with clients and managers to plan and execute design projects from concept to completion, conducting consultations to define goals and requirements. Translated client needs into functional and visually appealing layout designs, applying advanced knowledge of typography, color theory, and composition. Ensured all design elements effectively communicated the intended message and brand i

Adobe Photoshop Adobe Illustrator Typography Consultation Project Management

Customer Service/Call Center

Dominion Energy Ohio

Feb 2010 - Oct 2012 (2 years 8 months)

Resolved customer inquiries promptly, contributing to increased customer satisfaction and strengthening company reputation through effective communication. Addressed service-related issues, resulting in improved customer feedback and retention while fostering customer loyalty. Collaborated with team members to streamline workflows and applied strong problem-solving skills to manage complex custome

Customer Service Call Center Operations Communication Problem Solving Customer Retention Collaboration Workflow Management

Education

Degrees, certifications, and relevant coursework

Art Institute of NYC

CERTIFIED, GRAPHIC DESIGN

Grade: 4.7

Completed a certification program focused on graphic design principles and techniques. Gained proficiency in design software and visual communication methods.