Janel Pollard

Provided customer care and technical support for Apple products and systems, resolving customer issues via phone, fax, chat, mail, and email. Delivered outstanding customer experiences by adhering to client processes and procedures, handling incoming and outgoing calls, sales, technical support, billing, and retention inquiries.

Handled inbound customer service calls, ensuring high levels of customer satisfaction through effective voice and email communication. Navigated multiple systems and tools to efficiently address customer inquiries and resolve issues.

Managed inventory operations, ensuring accurate stock counts and efficient organization of goods. Utilized inventory management systems to track products and maintain precise records.

Responsible for timely and safe delivery of packages to customers, adhering to delivery schedules and routes. Managed logistics and ensured customer satisfaction through efficient service.

Performed various warehouse duties including receiving, stocking, and organizing merchandise. Ensured efficient flow of goods and maintained a safe working environment.

Delivered packages to various locations, ensuring timely and accurate delivery. Managed delivery routes and maintained detailed records of shipments.

Managed aircraft loading and unloading, ensuring adherence to safety protocols and efficient turnaround times. Coordinated with ground crew and flight personnel to facilitate smooth operations.

Handled baggage loading and unloading for various airlines, ensuring proper sorting and timely delivery. Adhered to strict safety and security guidelines.

Prepared and served alcoholic and non-alcoholic beverages to customers, ensuring a high level of customer satisfaction. Managed cash transactions and maintained a clean and organized bar area.

Delivered Amazon packages to residential and commercial addresses, ensuring timely and accurate deliveries. Utilized navigation tools and managed delivery routes efficiently.

Sorted and loaded packages for delivery, ensuring efficient processing and adherence to safety standards. Operated warehouse equipment and maintained a clean work environment.

Dispatched emergency and non-emergency calls, coordinating services for individuals in need of shelter. Maintained accurate records and communicated effectively with callers and service providers.

Monitored premises and protected property against theft, vandalism, and other illegal activities. Conducted regular patrols and responded to alarms and disturbances.

Provided transportation services, ensuring safe and timely delivery of passengers or goods. Maintained vehicle logs and adhered to traffic regulations.

Currently pursuing a degree in Healthcare Administration. This program focuses on the management and leadership aspects of healthcare systems.

Currently in progress for a degree in Information Technology Security Administration. This includes preparation for various CompTIA and Microsoft certifications.

Completed high school education and received a diploma.