LaToya Watson

I'm currently supporting Southwest Airlines passengers by coordinating complex travel logistics, resolving high-priority disruptions, and protecting confidential information in a fast-paced airport environment.

At Apple, I supervised and coached remote customer care professionals, handled escalated concerns, monitored performance metrics, and shared operational insights with leadership.

At The Well Outreach and Passion 4 Details, I managed operations, volunteers, vendors, travel, budgets, and events for groups of up to 2,000 attendees. I built processes that improved efficiency and guest experience while serving as a central contact for clients, executives, and stakeholders.

Earlier, at Community Choice Financial, I managed executive calendars, travel, meetings, communications, expense reporting, and cross-functional projects. Across 10+ years of customer-facing work, I bring clear communication, sound judgment, and thoughtful resolution of complex issues.