I seek a customer- or technical-support role where I can resolve issues, improve processes, and grow professionally in a collaborative, customer-focused team. I am also open to new opportunities outside this career.
CMOpen to opportunities
Cedel Rose Montano
@cedelrosemontano
Customer support specialist delivering clear, empathetic technical assistance.
PhilippinesWhat I'm looking for
I am a customer support specialist with hands-on experience across voice, email, and CRM-driven technical support roles. I have worked at Alorica, IntouchCx, and TaskUs responding to customer inquiries, diagnosing issues, and documenting resolutions while maintaining a friendly, clear tone.
My strengths include attention to detail, active listening, clear written and spoken communication, and the ability to multitask and learn quickly. I escalate complex problems with concise notes and coordinate with engineering when needed to secure timely solutions.
I contribute to process improvement by sharing feedback with teams, creating simple how-to guides, and monitoring tickets to ensure proactive follow-up and high customer satisfaction.
Experience
Work history, roles, and key accomplishments
TA
Current
Technical Support Representative
TaskUs
May 2024 - Present (1 year 8 months)
Assists customers via email and phone by diagnosing issues, guiding step-by-step fixes, documenting cases in CRM, creating simple how-to guides, and escalating complex problems to engineering.
IN
Customer Support Representative
IntouchCx
Mar 2024 - Apr 2024 (1 month)
Handled customer inquiries via email and phone with clear, friendly communication; diagnosed issues, provided step-by-step resolutions, and contributed feedback to improve processes and satisfaction.
AL
Customer Support Representative
Alorica
Apr 2023 - Sep 2023 (5 months)
Responded to customer inquiries via phone, diagnosed issues, provided step-by-step solutions and suggested helpful tips while sharing feedback to improve processes and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
JU
Jose Rizal University
2021 -
Pursuing studies at Jose Rizal University from 2021 to 2025 with objectives to apply skills and knowledge for personal and professional growth.
PS
Potrero National High School
High School Diploma
2015 - 2021
Completed secondary education at Potrero National High School from 2015 to 2021.
NS
Ninoy Elementary School
2009 - 2015
Completed primary education at Ninoy Elementary School from 2009 to 2015.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Job categories
Customer Support RepresentativeTechnical Support RepresentativeCustomer Support RepresentativeCustomer Success SpecialistSenior Escalation EngineerContent ModeratorProcess Improvement SpecialistCustomer Service RepresentativeCustomer Support AgentCustomer Support SpecialistCustomer Support Associate
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