jonna lyn doble
@jonnalyndoble
Experienced customer service and technical support representative with strong communication skills.
PhilippinesWhat I'm looking for
I am a seasoned customer service and technical support professional with experience across major BPO projects including Metro PCS, AT&T Advanced Technical Support, T‑Mobile, and inbound sales for cruises. I maintain a strong command of English, am creative and organized, and consistently apply my training from a Bachelor in Elementary Education to deliver clear, patient customer interactions and effective problem resolution.
I have worked in roles spanning customer service, technical support, subject matter expert responsibilities, and inbound sales, with steady employment at IQOR, Concentrix/Convergys, Majorel, Cloudstaff and others. I seek to leverage my communication strengths, technical troubleshooting experience, and sales exposure to contribute to a customer-focused team where I can continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Inbound Sales Representative
Cloudstaff
Mar 2023 - Present (3 years 3 months)
Current inbound sales representative selling cruise products, converting inbound leads and meeting sales targets while delivering high-quality customer service.
TSP Specialist
iQor Philippines
Apr 2022 - Mar 2023 (11 months)
Worked on T-Mobile TSP operations handling technical and service provisioning tasks, achieving operational targets from April 2022 to March 2023.
Contact Center Specialist
Majorel
Sep 2021 - Apr 2022 (7 months)
Supported PIT project operations delivering customer support services and meeting service-level targets across channels from September 2021 to April 2022.
Technical Support Associate
Convergys / Concentrix
Jul 2018 - Sep 2021 (3 years 2 months)
Provided advanced technical support for AT&T as a Subject Matter Expert, resolving complex issues and mentoring peers to improve team resolution rates.
Customer Service Representative
iQor Philippines
May 2016 - Jul 2018 (2 years 2 months)
Handled customer service operations for Metro PCS, resolving inquiries and improving first-contact resolution during a two-year tenure. Maintained quality standards and met performance KPIs in a high-volume contact center.
Education
Degrees, certifications, and relevant coursework
President Ramon Magsaysay Technological University
Bachelor in Elementary Education, Elementary Education
2011 - 2015
Completed Bachelor in Elementary Education program, graduating in 2015.
Castillejos National High School
High School Diploma, Secondary Education
2007 - 2011
Completed secondary education and graduated in 2011.
Villaflor Elementary School
Elementary School Completion, Primary Education
2001 - 2007
Completed elementary education and graduated in 2007.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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