Rodessa Claire Ventura
@rodessaclaireventura
Experienced customer service associate with a decade of expertise.
What I'm looking for
With 10 years of experience in customer service, I have honed my skills in managing inbound and outbound calls, as well as resolving customer concerns through various channels including chat, email, and phone. My expertise lies in addressing account-related and technical issues, ensuring that every interaction is efficient and customer-focused.
Throughout my career, I have worked with notable companies such as iSupport and TDCX, where I delivered exceptional support to clients, enhancing their understanding of advertising solutions and maximizing their platform usage. My dedication to clear and timely communication has consistently resulted in high customer satisfaction and successful problem resolution.
As a Senior Representative at Alorica, I not only managed client inquiries but also mentored fellow agents, demonstrating my leadership capabilities. I am passionate about providing top-notch customer service and continuously seek opportunities to improve processes and enhance client experiences.
Experience
Work history, roles, and key accomplishments
Client Service Associate
TDCX
Oct 2022 - Jan 2024 (1 year 3 months)
Delivered exceptional support to clients on a major social media platform, resolving concerns via chat, email, and outbound calls. Enhanced clients' understanding of advertising solutions and account-specific inquiries.
Representative & Mentor
Alorica
Mar 2014 - Feb 2021 (6 years 11 months)
Managed incoming and outgoing calls to resolve client account-related and technical issues. Promoted to Senior Representative for consistently exceeding KPIs and assisting agents with escalated issues.
Technical Support
iSupport
Jul 2009 - Dec 2010 (1 year 5 months)
Provided technical support for off-grid electricity systems, troubleshooting customer issues via email. Focused on efficient operations and effective communication to ensure customer satisfaction while managing product returns.
Education
Degrees, certifications, and relevant coursework
University of the East
Undergraduate, Human Resource Management
2009 - 2011
I was responsible for troubleshooting off-grid electricity systems, providing technical support to resolve customer issues and ensuring efficient operations. I handled customer inquiries via email, offering solutions to technical problems, processing replacement or refund requests, and creating return labels as needed.
Sauyo High School
High School Diploma
2005 - 2009
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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