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Rodessa Claire Ventura

@rodessaclaireventura

Experienced customer service associate with a decade of expertise.

Philippines

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

With 10 years of experience in customer service, I have honed my skills in managing inbound and outbound calls, as well as resolving customer concerns through various channels including chat, email, and phone. My expertise lies in addressing account-related and technical issues, ensuring that every interaction is efficient and customer-focused.

Throughout my career, I have worked with notable companies such as iSupport and TDCX, where I delivered exceptional support to clients, enhancing their understanding of advertising solutions and maximizing their platform usage. My dedication to clear and timely communication has consistently resulted in high customer satisfaction and successful problem resolution.

As a Senior Representative at Alorica, I not only managed client inquiries but also mentored fellow agents, demonstrating my leadership capabilities. I am passionate about providing top-notch customer service and continuously seek opportunities to improve processes and enhance client experiences.

Experience

Work history, roles, and key accomplishments

TD
Current

Client Service Associate

TDCX

Oct 2022 - Jan 2024 (1 year 3 months)

Delivered exceptional support to clients on a major social media platform, resolving concerns via chat, email, and outbound calls. Enhanced clients' understanding of advertising solutions and account-specific inquiries.

AL

Representative & Mentor

Alorica

Mar 2014 - Feb 2021 (6 years 11 months)

Managed incoming and outgoing calls to resolve client account-related and technical issues. Promoted to Senior Representative for consistently exceeding KPIs and assisting agents with escalated issues.

Education

Degrees, certifications, and relevant coursework

University of the East logoUE

University of the East

Undergraduate, Human Resource Management

2009 - 2011

I was responsible for troubleshooting off-grid electricity systems, providing technical support to resolve customer issues and ensuring efficient operations. I handled customer inquiries via email, offering solutions to technical problems, processing replacement or refund requests, and creating return labels as needed.

SS

Sauyo High School

High School Diploma

2005 - 2009

Tech stack

Software and tools used professionally

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Rodessa Claire Ventura - Client Service Associate - TDCX | Himalayas