Rodessa Claire Ventura

With 10 years of experience in customer service, I have honed my skills in managing inbound and outbound calls, as well as resolving customer concerns through various channels including chat, email, and phone. My expertise lies in addressing account-related and technical issues, ensuring that every interaction is efficient and customer-focused.

Throughout my career, I have worked with notable companies such as iSupport and TDCX, where I delivered exceptional support to clients, enhancing their understanding of advertising solutions and maximizing their platform usage. My dedication to clear and timely communication has consistently resulted in high customer satisfaction and successful problem resolution.

As a Senior Representative at Alorica, I not only managed client inquiries but also mentored fellow agents, demonstrating my leadership capabilities. I am passionate about providing top-notch customer service and continuously seek opportunities to improve processes and enhance client experiences.