Larissa Carmen Nicdao
@larissacarmennicdao
Customer support professional with a passion for high-quality service.
PhilippinesWhat I'm looking for
I am a dedicated customer support professional with two years of experience in the BPO industry. My journey has equipped me with the skills necessary to excel in voice, chat, and email support across diverse platforms. I take pride in my proven track record of exceeding KPIs and resolving customer concerns efficiently, showcasing my commitment to delivering high-quality service.
Throughout my career, I have demonstrated adaptability and a strong willingness to learn, quickly mastering new tools and technologies. My enthusiasm for continuous improvement drives me to enhance my skills and contribute positively to my team and the overall customer experience. I believe that effective communication and teamwork are essential in providing exceptional support, and I strive to embody these values in every interaction.
Experience
Work history, roles, and key accomplishments
Candidate Experience Support
Ibex Global Solutions Inc.
Jan 2025 - Present (7 months)
Currently providing candidate experience support, ensuring a smooth and positive journey for all applicants. This role involves managing inquiries and resolving issues related to the hiring process.
Client Support Associate
Ascendion Philippines
Oct 2024 - Jan 2025 (3 months)
Provided comprehensive client support, addressing various client needs and ensuring high satisfaction. This role honed my problem-solving and client communication skills.
Email Support Representative
Transcosmos Asia Philippines
May 2024 - Aug 2024 (3 months)
Managed email support inquiries, providing timely and accurate responses to customer concerns. This position developed my written communication and troubleshooting abilities.
Customer Service Associate
Alorica Inc.
Jan 2024 - May 2024 (4 months)
Served as a Customer Service Associate, handling diverse customer interactions and resolving issues efficiently. This role emphasized strong communication and multitasking skills.
Chat Support Representative
Datamatics – RJ Globus Solutions Inc.
Nov 2022 - Oct 2023 (11 months)
Provided chat support to customers, assisting with inquiries and resolving technical and service-related issues. This position enhanced my real-time problem-solving and digital communication skills.
Education
Degrees, certifications, and relevant coursework
Manuel Luis Quezon Senior High School
General Academic Strand, General Academics
2019 - 2020
Completed the General Academic Strand program. This foundational education provided a broad understanding across various subjects, preparing for further studies and developing essential academic skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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