Nica Dineros

Developed and delivered training modules for new hires and existing staff, focusing on product knowledge and customer service protocols. Assessed learning effectiveness and provided constructive feedback to improve agent performance.

Served as a primary resource for complex customer inquiries, providing in-depth knowledge and guidance to resolve escalated issues. Mentored junior representatives, enhancing team performance and knowledge base.

Provided exceptional customer support by addressing inquiries and resolving issues efficiently. Maintained high customer satisfaction scores through effective communication and problem-solving.