Jude Nathaniel Perilla

I am a customer support professional with hands-on experience in email, phone, and chat channels across large BPO companies. I consistently resolve client issues, escalate complex cases appropriately, and contribute to internal knowledge bases to improve response quality.

My background includes provider support responsibilities such as claims handling, preauthorizations, and credentialing, as well as frontline roles managing delivery partner concerns and real-time floor support. I was recognized as Overall Top Agent for delivering exceptional phone support.

I bring strong teamwork, adaptability, emotional intelligence, and accountability to my work, and I routinely assist colleagues with complex interactions to maintain service standards. I have completed industry-related training and on-the-job construction experience tied to my civil engineering education.

I am motivated to apply my customer experience expertise and operational knowledge in roles that value clear communication, continuous improvement, and reliable service delivery.