I seek a role in customer service or chat support where I can grow professionally, contribute to excellent customer experiences, work in a collaborative team environment, and continue developing my technical and customer-facing skills.
CALooking for a job
Cecilia Ajie
@cecilia_ajie
Customer service & chat support pro skilled in communication, problem-solving, & customer relations, with digital marketing & sales experience.
NigeriaWhat I'm looking for
I am an accomplished customer service and chat support specialist with a strong track record of delivering exceptional customer experiences and building lasting client relationships. Skilled in interpersonal communication, problem-solving, and conflict resolution, I thrive in fast-paced, collaborative environments where I can ensure customer satisfaction and support team success.
In addition to my core expertise, I bring supplementary skills in digital marketing and sales, having successfully crafted engaging content and contributed to customer loyalty initiatives in retail and service environments. These experiences allow me to understand customer needs holistically and deliver tailored solutions.
Passionate about professional growth and continuous learning, I am eager to join a dynamic organization where I can advance my customer service and chat support expertise, collaborate with dedicated teams, and make a meaningful impact on customer success.
Experience
Work history, roles, and key accomplishments
SS
Current
LH
Current
Tutor
Love House
Aug 2022 - Present (3 years 2 months)
Provided individualized academic support, developed lesson plans to meet student needs, monitored progress, and collaborated with staff to support children's education and development.
FL
Sales Merchandiser
Friska Farm Limited
Jan 2022 - Jun 2022 (5 months)
Promoted company products, restocked mall shelves, and worked with regional sales director to maintain product presentation and drive sales growth.
RA
Front Desk Personnel and Sales Representative
Raynellyonkidszone
Oct 2020 - Jan 2022 (1 year 3 months)
Handled front desk inquiries, processed orders and payments, created marketing content for social media, and persuaded customers to increase conversions and satisfaction.
MG
Assistant Digital Marketer
MJ NextWood Global
May 2021 - Oct 2021 (5 months)
Promoted products/services via social media adverts, produced product videos and images, and collaborated with the director to drive sales and brand awareness.
US
Customer Service/Relations Officer
U and U Services and Supplies
Jun 2019 - May 2020 (11 months)
Answered customer queries, managed phones/accessories department, increased customer loyalty through follow-ups, and handled repairs to boost sales and productivity.
LC
Secretary and Special Marketer
Lomstel Interior and Exterior Decoration Company
Feb 2019 - May 2019 (3 months)
Provided administrative support, collaborated with sales to capture leads, presented products/services in meetings, and ensured projects met client preferences.
HW
Movie Production Intern
High Definition World
Jan 2016 - Apr 2016 (3 months)
Supported production as equipment organizer, assisted on shoots, and performed video shooting and editing for departmental training projects.
DI
Tutorial and Student Supervisor
Divine Bright Future Computer Institute
May 2015 - Nov 2015 (6 months)
Tutored computer foundation students, maintained and checked laptops/desktops after sessions, and collaborated with the director to ensure students gained practical skills.
Education
Degrees, certifications, and relevant coursework
NNNational Open University of Nigeria
Bachelor of Science, Accounting
2013 - 2017
Grade: Second Class (Upper Division)
Bachelor of Science in Accounting completed with Second Class (Upper Division) at the National Open University of Nigeria.
CO
Community Girls Secondary School (Omoku)
Senior School Certificate Examination, Secondary Education
2007 - 2012
Completed secondary education and obtained the Senior School Certificate Examination (SSCE) at Community Girls Secondary School, Omoku.
CO
Community Primary School (Omoku)
First School Leaving Certificate, Primary Education
2002 - 2006
Completed primary education and obtained the First School Leaving Certificate at Community Primary School, Omoku.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
30k-50k USD
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