Open to opportunities

Ismail Jimoh

@ismailjimoh1

I am a customer service representative and computer hardware technician delivering fast technical support and improved customer retention.

Nigeria

Message

What I'm looking for

I am seeking a customer-facing technical support role where I can apply hardware repair and communication skills, contribute to customer satisfaction, and grow within a collaborative, learning-focused team.

I am an energetic customer service representative and computer hardware technician with over 3.5 years of experience resolving customer inquiries, managing technical support, and promoting customer satisfaction. I consistently meet call center KPIs and quality targets, and have a proven sales record including increasing customer satisfaction and monthly unit sales in prior roles.

I bring strong communication, conflict management, and troubleshooting skills, backed by certifications in customer care and soft skills. I am committed to teamwork, timely problem resolution, and continuous learning to support customer retention and operational excellence.

Experience

Work history, roles, and key accomplishments

Volunteer Class Teacher

Joyful Heart Nursery & Primary School

Mar 2021 - Oct 2021 (7 months)

Led classroom instruction and pupil development for Primary 3–5, creating tailored lesson plans to support literacy and numeracy progress.

Lesson planning Child Development Classroom Management Communication

Volunteer Biology & Social Studies Teacher

Yala Nkum Community Secondary School

Jan 2021 - Oct 2021 (9 months)

Taught senior and junior secondary students and developed engaging after-school programs that increased student participation and learning engagement.

Lesson planning Classroom Management Curriculum Development Communication Mentoring

Library Assistant (SIWES)

Kwara State Public Library Board

Jun 2018 - Nov 2018 (5 months)

Assisted users in locating academic and research materials and organized library collections using cataloging systems, recording daily user statistics to improve access.

Information Retrieval Records Management Customer Service Data Entry

Education

Degrees, certifications, and relevant coursework

Federal University of Technology Minna

Bachelor of Technology, Library and Information Technology

2014 - 2019

Grade: Third Class Division

Completed B.Tech in Library and Information Technology at the Federal University of Technology Minna from 2014 to 2019, graduating with Third Class Division.