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Ismail Jimoh

@ismailjimoh1

I am a customer service representative and computer hardware technician delivering fast technical support and improved customer retention.

Nigeria
Message

What I'm looking for

I am seeking a customer-facing technical support role where I can apply hardware repair and communication skills, contribute to customer satisfaction, and grow within a collaborative, learning-focused team.

I am an energetic customer service representative and computer hardware technician with over 3.5 years of experience resolving customer inquiries, managing technical support, and promoting customer satisfaction. I consistently meet call center KPIs and quality targets, and have a proven sales record including increasing customer satisfaction and monthly unit sales in prior roles.

I bring strong communication, conflict management, and troubleshooting skills, backed by certifications in customer care and soft skills. I am committed to teamwork, timely problem resolution, and continuous learning to support customer retention and operational excellence.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Federal University of Technology Minna logoFM

Federal University of Technology Minna

Bachelor of Technology, Library and Information Technology

2014 - 2019

Grade: Third Class Division

Completed B.Tech in Library and Information Technology at the Federal University of Technology Minna from 2014 to 2019, graduating with Third Class Division.

KP

Kwara State Polytechnic

National Diploma, Computer Science

2010 - 2012

Grade: PASS

Completed National Diploma in Computer Science at Kwara State Polytechnic, Ilorin from 2010 to 2012, awarded PASS.

Tech stack

Software and tools used professionally

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