Open to opportunities

Jessica Agorye

@jessicaagorye

Message

I improve customer experiences through support, relationship management, documentation, and frontend web development.

Nigeria

Message

What I'm looking for

I'm looking for opportunities where I can support customers, manage relationships and onboarding, improve service delivery, and contribute through documentation, technical writing, or frontend web development.

I've supported customers and coordinated tutor onboarding at Edukoya, documenting issues in Zendesk, improving tutor selection through Google Meet interviews, and converting customer inquiries into sales. Previously, I managed client accounts and service requests at ACE Edu and Travel Consult and built relationships among parents, tutors, and students at Premier City Tutors and PrepClass Tutors.

Alongside customer support, I create technical and educational content on web technologies, hosting, and security, and work on frontend website implementation with designers and developers. My background combines customer communication, CRM tools, onboarding, documentation, technical writing, and frontend development.

Experience

Work history, roles, and key accomplishments

Current

Freelance Frontend Developer

Current

Self Employed

Jun 2023 - Present (3 years 2 months)

Worked on frontend website implementation and collaborated with designers and developers on web projects.

Frontend Development HTML CSS JavaScript Collaboration

Current

Freelance Technical Writer

Current

Self Employed

Aug 2022 - Present (4 years)

Created technical and educational content focused on web technologies, hosting, and security. Conducted research and produced reader-friendly articles.

Research Web Technologies Hosting Security

Volunteer

The Stellar Initiative

Jan 2022 - Dec 2022 (11 months)

Volunteered with The Stellar Initiative in Lagos, contributing to community initiatives.

Community Co-organizer

CityJS JavaScript Community

Jan 2022 - Dec 2022 (11 months)

Co-organized the CityJS JavaScript Community, supporting community events and engagement.

Community Management Event Coordination JavaScript

Customer Service Representative

Edukoya

Feb 2022 - Aug 2022 (6 months)

Supported customers and coordinated tutor onboarding. Introduced Google Meet interviews and established evaluation processes to improve tutor selection and parent confidence.

Customer Support Onboarding Zendesk Problem Solving Lead Generation Sales

Customer Service Representative

ACE Edu and Travel Consult

Nov 2019 - Jan 2022 (2 years 2 months)

Responded to customer inquiries and communicated service information to clients. Managed client requests and accounts, and collaborated with internal teams to improve service delivery.

Customer Support Account Management Problem Solving Collaboration

Customer Relationship Manager

Premier City Tutors

Mar 2019 - Jul 2019 (4 months)

Managed customer relationships between parents, tutees, and tutors. Resolved concerns and communication issues, and created social media content to support engagement.

Customer Relationship Management Problem Solving Social Media

Customer Relationship Manager

PrepClass Tutors

Jul 2017 - Jul 2018 (1 year)

Managed tutor, tutee, and parent relationships, resolving communication challenges. Upsold tutoring services and converted leads into paying customers.

Customer Relationship Management Problem Solving Upselling Lead Conversion Onboarding Training