Open to opportunities

Isaac Olamide

@isaacolamide

Message

Customer-focused support professional skilled in technical support, problem-solving, and client relations.

Nigeria

Message

What I'm looking for

I seek a collaborative role in customer or technical support where I can improve first-contact resolution, mentor teams, and apply data-driven improvements to enhance customer satisfaction.

I am a customer-focused professional with strong experience in customer service, technical support, and quantitative reasoning, backed by an MSc in Physics. I consistently drive first-contact resolutions, have been recognised multiple times as Employee of the Month, and support team operations including relief assistant manager duties.

I bring hands-on experience with Freshdesk, Microsoft Office, Google Workspace, Windows and Linux, plus a track record in data collection, quality assurance, and process improvement across service and technical environments. I am committed to delivering exceptional support, clear communication, and collaborative problem-solving to help organizations meet customer satisfaction and operational goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Nellobyte Systems Limited

Jan 2023 - Present (2 years 10 months)

Resolved 85% of customer complaints on first contact, managed support tickets and omnichannel enquiries, and performed night-shift duties while acting as Relief/Assistant Customer Service Manager to supervise staff and manage escalations.

Customer Service Freshdesk Live Chat Support Ticketing Customer Escalation MS Office Communication

Intern

Transmission Company of Nigeria

Jan 2018 - Jan 2019 (1 year)

Monitored and recorded hourly electricity readings, conducted daily switchyard inspections, and assisted engineers with maintenance and meter readings to support system efficiency and reduce downtime.

Data Collection Safety Procedures Teamwork Reporting Technical Support

Physics Instructor

Government Science College Zuru

Jan 2017 - Jan 2018 (1 year)

Improved student performance by designing engaging lesson plans and coordinating laboratory sessions, maintaining academic records and providing mentorship to boost understanding and engagement.

Lesson planning Laboratory Coordination Mentoring Classroom Management Communication Record keeping

Sales Assistant

Isopet Printing Press

Jan 2011 - Jan 2013 (2 years)

Advised customers on printing materials, processed orders in-person and by phone, and managed payments, inventory and order records to streamline operations and improve satisfaction.

Order Processing Inventory Management Record keeping Time Management