BABello Akinyemi
@belloakinyemi
Dedicated customer support representative with over six years of experience.
NigeriaWhat I'm looking for
I am a dedicated and results-oriented Customer Support Representative with over six years of experience in providing exceptional service to customers. My journey has equipped me with the skills to handle inquiries, resolve issues efficiently, and ensure customer satisfaction. I am passionate about leveraging my expertise in a challenging role at a dynamic company.
In my current role as a Contact Agent Network Development Officer at First Bank of Nigeria Limited, I have successfully identified and recruited new agents, provided comprehensive training, and built strong relationships to enhance productivity. My commitment to excellence is reflected in my ability to consistently meet performance targets and improve the overall customer experience.
Additionally, my freelance work in video editing, graphic design, and content creation has allowed me to develop a strong reputation for delivering high-quality work. I am proficient in various editing software and graphic design tools, which complement my customer service skills and enhance my ability to communicate effectively.
Experience
Work history, roles, and key accomplishments
Agent Network Development Officer
First Bank of Nigeria Limited
Jan 2020 - Present (5 years 6 months)
Responsible for identifying and recruiting new agents to expand the distribution network. Provided training and support to agents, monitored performance, and ensured compliance with company policies. Conducted market analysis and assisted agents in developing marketing strategies.
Freelance Video Editor and Graphic Designer
Self Employed
Jan 2021 - Present (4 years 6 months)
Specialized in video editing, graphic design, and content creation. Delivered high-quality work using various software and established a strong reputation among clients.
Customer Support Representative
First Bank of Nigeria Limited
Jan 2018 - Jan 2020 (1 year 11 months)
Provided timely support to customers via phone, email, and live chat. Resolved inquiries and technical issues, managed escalated concerns, and collaborated with teams to enhance customer experience while meeting performance targets.
Teacher
Bola International Group of School
Mar 2013 - Feb 2015 (1 year 11 months)
Instructed Computer Studies to primary, junior, and senior secondary students. Developed lesson plans and engaged with parents during open house events.
Teacher
Sokoto Cement Group of School (NYSC)
Jan 2017 - Jan 2018 (1 year)
Taught Computer Studies to junior and senior secondary students. Prepared lesson plans and served as a class teacher and team leader, engaging with parents during visiting days.
Networking Technician
Computer Resources Center (FUTA)
Oct 2011 - Oct 2011 (0 months)
Performed ICT maintenance and networking tasks at the institution. Managed cafe attendance and ensured smooth operation of IT services.
Education
Degrees, certifications, and relevant coursework
The Federal Polytechnic Ado Ekiti
Higher National Diploma, Computer Science
2017 -
Pursuing a Higher National Diploma in Computer Science, enhancing knowledge in advanced computing topics, software engineering, and database management.
The Federal Polytechnic Ado Ekiti
National Diploma, Computer Science
2012 - 2017
Completed a National Diploma in Computer Science, focusing on foundational concepts in computing, programming, and systems analysis. Developed skills in software development and IT support.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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