Chikamso User

I’m a customer-focused and tech-savvy Customer Service Representative with strong communication, problem-solving, and relationship-building skills. I handle customer inquiries and resolve complaints across phone, email, and live chat to maintain high satisfaction and positive experiences.

Since 2023, I’ve supported customers at BrightConnect Services (Remote), handling 80+ customer interactions daily while maintaining high satisfaction ratings. I resolve complaints efficiently, reducing escalation rates by 30%, and use CRM tools to track interactions, document solutions, and keep accurate records.

I also guide customers through product setup, troubleshooting, and service inquiries, collaborating with technical teams to resolve complex issues quickly. Previously, at Nova Retail Solutions (2021–2023), I provided front-line support for retail and online customers—helping with product information, order tracking, refunds, and complaints.

I’m recognized for outstanding customer care and quick issue resolution, and I’ve contributed by improving response time and customer engagement through efficient communication. With a B.Eng in Electrical & Electronics Engineering and certifications in Fundamentals of Customer Service, HubSpot Customer Service, Zendesk Customer Service, and customer service foundations, I’m ready to bring dependable support and continuous improvement to a growth-oriented organization.