Open to opportunities

george emmanuel

@georgeemmanuel

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Compassionate customer service representative with a passion for helping others.

Nigeria

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What I'm looking for

I am looking for a role that values empathy and offers opportunities for growth.

I am a compassionate and detail-oriented Customer Service Representative with over two years of experience in providing exceptional service and technical support across diverse platforms. My journey has been marked by a commitment to managing high-volume customer interactions, troubleshooting complex issues, and delivering empathetic care. I take pride in ensuring confidentiality, maintaining accurate records, and collaborating with teams to enhance service delivery.

Throughout my career, I have developed a strong skill set that includes problem-solving, analytical thinking, and effective communication. My recent role as a Product Designer at Spark allowed me to collaborate with customer service teams to design user-friendly solutions, improving overall customer satisfaction by 40%. I am passionate about supporting individuals in overcoming barriers and navigating health services, and I am ready to bring my experience and dedication to help Workit Health deliver stigma-free and accessible care to its members.

Experience

Work history, roles, and key accomplishments

Product Designer

Spark

Jan 2023 - Oct 2023 (9 months)

Collaborated with customer service teams to design user-friendly solutions, improving overall customer satisfaction by 40%. Conducted root-cause analysis on customer feedback, leading to design enhancements.

User Experience Design Customer Feedback Analysis Collaboration Problem Solving

Teacher (NYSC)

God’s own Private School

Jan 2024 - Sep 2023 (-1 years 8 months)

Developed interactive lesson plans that resulted in an 85% pass rate for students needing additional support. Mentored over 30 students, fostering independent problem-solving and learning skills.

Lesson planning Mentoring Communication Problem Solving Student

Customer Service Representative

MULTICHOICE

May 2022 - Dec 2022 (7 months)

Resolved 80% of customer technical inquiries in the first interaction, boosting satisfaction scores by 10%. Provided cross-channel technical support while maintaining strict confidentiality.

Technical Support Customer Satisfaction Confidentiality

Customer Service Intern

JUMIA THIRD PARTY

Apr 2021 - Sep 2021 (5 months)

Managed customer inquiries and escalated issues through a ticketing system, reducing data discrepancies by 30%. Handled customer interactions with empathy and professionalism.

inquiry handling Ticketing Systems Data Empathy

Education

Degrees, certifications, and relevant coursework

Tai Solarin University of Education

Bachelor of Education, History and Diplomatic Studies

2019 - 2024

Pursued a Bachelor of Education in History and Diplomatic Studies, focusing on the principles of education, historical contexts, and diplomatic relations. Developed skills in critical thinking, communication, and analytical reasoning applicable to educational settings.