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Reneé Dominique Castillo

@castillorenee

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Accomplished RPA Developer and dependable Operations Supervisor (tech support) with SAP experience.

Canada

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What I'm looking for

I am seeking to join a company that promotes growth, innovation, collaboration, and flexibility. A company culture that fosters creativity and encourages continuous learning is also important to me. I am eager to contribute my skills and expertise to a forward-thinking company that is dedicated to making a positive impact on its customers, employees, and the world.

I am an accomplished and self-starting RPA Solution Architect with experience in the fast-paced banking industry. I have a proven track record of saving $320,000 in annual costs for clients through the implementation of strategic solutions. With expertise in Robotic Process Automation (Blue Prism and Microsoft Power Apps), I have successfully developed and automated manual business processes, resulting in increased efficiency and cost-effectiveness.

I was also an Operations Supervisor for technical support representatives. With communication and problem-solving skills, I have effectively managed teams and exceeded performance metrics. I have a strong background in technical support and customer service.

As a previous SAP Basis Consultant, I have extensive experience in production systems monitoring and incidents management. I am a reliable and dependable professional who is committed to delivering exceptional results.

Experience

RPA Solution Architect

TD Bank Group

Apr 2022 - Nov 2023 (1 year 7 months)

-Developed and automated manual business processes using Blue Prism and Microsoft Power Apps through the Agile methodology.
-Implemented a Blue Prism bot that saved $320,000 annual costs. Performs extensive Know-Your-Customer verification checks and purchases GIC online.
-Managed to keep business costs low through strategic solutions to support cost-effectiveness and enhance stakeholder experience

Robotic Process Automation Agile Methodology Technical Support Microsoft PowerApps Atlassian JIRA Jira Technical Documentation Microsoft Excel Microsoft Word Microsoft Office 365 Calendar Management Calendar Organization

Operations Supervisor/Technical Support

Teleperformance

Oct 2020 - Mar 2022 (1 year 5 months)

-Managed a team of approximately 20 customer technical support representatives to meet and exceed performance metrics (90% and above).
-Reviewed team and individual performance metrics regularly to ensure operational goals were met.
-Provided guidance, coaching, and training to agents to improve team performance and development.
-Monitored team absenteeism to ensure operational efficiency.

Technical Support Customer Service Supervisor iOS MacOS Support Team Management Team Leadership Organizational Skills Communication Microsoft Word Microsoft Office 365 Call Center Support Call Center Operations Calendar Management

Shift Supervisor/Barista

Bridgehead Coffee

Jun 2019 - Oct 2020 (1 year 4 months)

-Ensured orders are prepared correctly and served promptly to maintain high standards of customer service quality.
-Managed day-to-day operations, including staff supervision, scheduling, and inventory control.
-Implemented and enforced health and safety protocols to guarantee a clean and safe environment.
-Drove sales through creative marketing and promotions.
-Handle customer issues promptly.

Customer Service Team Management Team Leadership Restaurant

SAP Basis Administrator

Accenture

Feb 2018 - Jan 2019 (11 months)

-Monitored the production systems daily.
-Implemented enhancements and SAP notes for incidents management.
-Generated important reports, such as system performance summary and weekly incidents status reports.
-Developed and debugged Robotic Process Automation bots that were created for SAP using Blue Prism.