I am seeking to join a company that promotes growth, innovation, collaboration, and flexibility. A company culture that fosters creativity and encourages continuous learning is also important to me. I am eager to contribute my skills and expertise to a forward-thinking company that is dedicated to making a positive impact on its customers, employees, and the world.
Looking for a job
Reneé Dominique Castillo
@castillorenee
Accomplished RPA Developer and dependable Operations Supervisor (tech support) with SAP experience.
CanadaWhat I'm looking for
I am an accomplished and self-starting RPA Solution Architect with experience in the fast-paced banking industry. I have a proven track record of saving $320,000 in annual costs for clients through the implementation of strategic solutions. With expertise in Robotic Process Automation (Blue Prism and Microsoft Power Apps), I have successfully developed and automated manual business processes, resulting in increased efficiency and cost-effectiveness.
I was also an Operations Supervisor for technical support representatives. With communication and problem-solving skills, I have effectively managed teams and exceeded performance metrics. I have a strong background in technical support and customer service.
As a previous SAP Basis Consultant, I have extensive experience in production systems monitoring and incidents management. I am a reliable and dependable professional who is committed to delivering exceptional results.
Experience
Work history, roles, and key accomplishments
-Developed and automated manual business processes using Blue Prism and Microsoft Power Apps through the Agile methodology.
-Implemented a Blue Prism bot that saved $320,000 annual costs. Performs extensive Know-Your-Customer verification checks and purchases GIC online.
-Managed to keep business costs low through strategic solutions to support cost-effectiveness and enhance stakeholder experience
-Managed a team of approximately 20 customer technical support representatives to meet and exceed performance metrics (90% and above).
-Reviewed team and individual performance metrics regularly to ensure operational goals were met.
-Provided guidance, coaching, and training to agents to improve team performance and development.
-Monitored team absenteeism to ensure operational efficiency.
Shift Supervisor/Barista
Bridgehead Coffee
Jun 2019 - Oct 2020 (1 year 4 months)
-Ensured orders are prepared correctly and served promptly to maintain high standards of customer service quality.
-Managed day-to-day operations, including staff supervision, scheduling, and inventory control.
-Implemented and enforced health and safety protocols to guarantee a clean and safe environment.
-Drove sales through creative marketing and promotions.
-Handle customer issues promptly.
AC
SAP Basis Administrator
Accenture
Feb 2018 - Jan 2019 (11 months)
-Monitored the production systems daily.
-Implemented enhancements and SAP notes for incidents management.
-Generated important reports, such as system performance summary and weekly incidents status reports.
-Developed and debugged Robotic Process Automation bots that were created for SAP using Blue Prism.
Education
Degrees, certifications, and relevant coursework
Reneé Dominique hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
CanadaAuthorized to work in
PhilippinesSalary expectations
30k-40k USD
Social media
Job categories
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