Open to opportunities

Rhadzmar Sombilon

@rhadzmarsombilon

Message

Dynamic professional with robust experience in customer assistance.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive environment, where I can contribute to team success and grow professionally.

I am a dynamic professional with over a year of hands-on experience as a Process Associate and Technical Support Representative. My journey has been marked by a commitment to providing exceptional customer assistance across various platforms. I have honed my problem-solving skills by successfully supporting clients facing account issues, which has significantly contributed to enhanced user satisfaction.

During my tenure at GENPACT, I facilitated assistance via chat for users experiencing account lockouts or suspensions, effectively guiding them through the resolution process during graveyard shifts. Additionally, as a Technical Support Representative at Sitel, I delivered exceptional phone-based support to customers encountering issues with their HP printers, diagnosing problems and implementing effective solutions in a shifting schedule.

I aim to leverage my skills in delivering quality service that aligns with the company’s goals, ensuring that customer needs are met with efficiency and professionalism.

Experience

Work history, roles, and key accomplishments

Process Associate/Content Moderator

Genpact

Feb 2022 - Jul 2023 (1 year 5 months)

Facilitated assistance via chat for users experiencing account lockouts or suspensions, effectively guiding them through the resolution process during graveyard shifts. Contributed to enhanced user satisfaction by resolving account-related issues.

Customer Support Chat Support Account Management Problem Solving Communication

Technical Support Representative

Sitel

Nov 2022 - Feb 2023 (3 months)

Delivered exceptional phone-based support to customers encountering issues with their HP printers, diagnosing problems and implementing effective solutions. Provided technical assistance in a shifting schedule, ensuring timely resolution of customer concerns.

Technical Support Phone Support Troubleshooting Customer Service HP Printers

Education

Degrees, certifications, and relevant coursework

Claret College of Isabela

Bachelor of Science in Computer Science, Computer Science

Activities and societies: Sport Club President in Freshman year; Curricular President in Sophomore year; Departmental Vice-President in Junior Year; Departmental President in Senior year

Studied computer science principles and applications. Engaged in various extracurricular activities including serving as Sport Club President, Curricular President, and Departmental Vice-President and President.