Rhadzmar Sombilon
@rhadzmarsombilon
Dynamic professional with robust experience in customer assistance.
What I'm looking for
I am a dynamic professional with over a year of hands-on experience as a Process Associate and Technical Support Representative. My journey has been marked by a commitment to providing exceptional customer assistance across various platforms. I have honed my problem-solving skills by successfully supporting clients facing account issues, which has significantly contributed to enhanced user satisfaction.
During my tenure at GENPACT, I facilitated assistance via chat for users experiencing account lockouts or suspensions, effectively guiding them through the resolution process during graveyard shifts. Additionally, as a Technical Support Representative at Sitel, I delivered exceptional phone-based support to customers encountering issues with their HP printers, diagnosing problems and implementing effective solutions in a shifting schedule.
I aim to leverage my skills in delivering quality service that aligns with the company’s goals, ensuring that customer needs are met with efficiency and professionalism.
Experience
Work history, roles, and key accomplishments
Process Associate/Content Moderator
Genpact
Feb 2022 - Jul 2023 (1 year 5 months)
Facilitated assistance via chat for users experiencing account lockouts or suspensions, effectively guiding them through the resolution process during graveyard shifts. Contributed to enhanced user satisfaction by resolving account-related issues.
Technical Support Representative
Sitel
Nov 2022 - Feb 2023 (3 months)
Delivered exceptional phone-based support to customers encountering issues with their HP printers, diagnosing problems and implementing effective solutions. Provided technical assistance in a shifting schedule, ensuring timely resolution of customer concerns.
Education
Degrees, certifications, and relevant coursework
Claret College of Isabela
Bachelor of Science in Computer Science, Computer Science
Activities and societies: Sport Club President in Freshman year; Curricular President in Sophomore year; Departmental Vice-President in Junior Year; Departmental President in Senior year
Studied computer science principles and applications. Engaged in various extracurricular activities including serving as Sport Club President, Curricular President, and Departmental Vice-President and President.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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