Jesly Jordan Espiritu
@jeslyjordanespiritu
Dedicated admin assistant focused on personal growth and customer service.
What I'm looking for
I am an enthusiastic Admin Assistant with a strong commitment to personal growth and the acquisition of relevant skills that benefit my employer. My experience spans various roles where I have honed my abilities in customer service, operations, and administrative support. I thrive in fast-paced environments and am dedicated to delivering high-quality results.
Throughout my career, I have successfully managed customer inquiries, validated reports, and assisted in operations. My role at RGS Global Solutions involved direct communication with clients, ensuring their needs were met efficiently. I take pride in my ability to handle customer complaints and provide effective solutions, which has significantly contributed to customer satisfaction.
With a background in technology and a strong foundation in Microsoft Office, I am well-equipped to support various administrative functions. I am eager to leverage my skills in a challenging role that allows for further development and the opportunity to contribute positively to my team.
Experience
Work history, roles, and key accomplishments
Admin Assistant
Our Lady of Fatima
Jan 2024 - Dec 2025 (1 year 11 months)
Managed document requests from Toyota financial services and assisted customer service agents with queries. Validated monthly reports from team leaders and handled customer billing concerns via email.
Operations Associate
RGS Global Solutions
Jan 2022 - Dec 2024 (2 years 11 months)
Oversaw customer and rider account management, including suspensions and approvals, and performed Know Your Customer (KYC) verification for digital wallets. Addressed customer complaints, managed insurance claims, and prepared monthly reports for management.
Customer Service Representative/Chat Support
Ellora Telecoms
Jan 2017 - Dec 2019 (2 years 11 months)
Processed customer inquiries related to top-up loads and product concerns, providing comprehensive chat support. Assisted customers with account-related issues, including basic troubleshooting and technical concerns for roaming services.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University
Bachelor of Science, Information and Technology
Completed a Bachelor of Science degree, focusing on the principles and applications of information and technology. Gained foundational knowledge in various aspects of the IT field.
Availability
Location
Authorized to work in
Job categories
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