Open to opportunities

Joeniel Andrino

@joenielandrino

Message

Professional administrative specialist enhancing operational efficiency and client satisfaction.

Philippines

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in a supportive environment.

I am a dedicated administrative specialist with a proven track record in enhancing operational efficiency and client satisfaction. My experience spans various roles, including virtual assistance and customer service, where I have honed my skills in managing schedules, organizing digital files, and handling customer inquiries with precision. I pride myself on my ability to collaborate effectively, demonstrate reliability, and adapt to dynamic environments.

Throughout my career, I have successfully coordinated scheduling, managed customer relationships, and optimized service management. My expertise in Microsoft Office and systematic data management has enabled me to streamline processes and improve overall productivity. I am passionate about delivering exceptional service and am always looking for ways to enhance the client experience.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

SAGO

Aug 2024 - Present (10 months)

Monitored emails, chats, and calls, organizing inboxes and schedules to ensure smooth coordination with project managers, supervisors, and clients. Managed respondent session availabilities, organizing their actions and participation in studies.

Inbox Management Chat Support Scheduling Project Management Client Communication

Hotel Reservation Specialist

Fusion CX

Jan 2023 - Present (2 years 5 months)

Responded to customer requests for hotel accommodations, searched for the best spots for tours, and handled refund requests for special situations. Supported revenue management strategies by monitoring competitor pricing and recommending adjustments as needed.

Customer Service Tour Planning Revenue Management Competitor Analysis Customer Support

Customer Service Representative/Technical Support Representative

Continuum Global Solutions

Mar 2022 - Present (3 years 3 months)

Handled billing, credit, and device issues for customers of a leading wireless carrier in the United States via chat support. Assisted customers in navigating the company website and placing online orders, improving overall user experience.

Customer Service Technical Support Billing Chat Support Upselling

Customer Service Representative/Technical Support Representative

Qualfon Inc.

Jul 2021 - Present (3 years 11 months)

Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials. Implemented a rewards program that encouraged repeat business and strengthened customer relationships.

Customer Service Technical Support Conflict Resolution Customer Retention Rewards Customer Relationship Management Problem Solving Communication

Healthcare Customer Service Representative

Concentrix

Oct 2019 - Present (5 years 8 months)

Received daily inbound calls from healthcare providers in the United States to deliver resolutions regarding their insurance policies. Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Inbound Insurance Policy Resolution HIPAA Privacy Customer Satisfaction Communication

Education

Degrees, certifications, and relevant coursework

University of San Jose

Bachelor of Science in Accountancy, Accountancy

Completed a Bachelor of Science in Accountancy, focusing on core accounting principles and practices. Gained knowledge in financial management, auditing, and taxation.